What are the responsibilities and job description for the Customer Service Representative position at Monterey Bay Wine Company?
OVERVIEW:
Founded in 1980, Monterey Bay Wine Company is a family owned and operated fine wine broker and distributor. We are proud to represent many of California’s most prestigious and coveted wines. Our highly desirable domestic portfolio of unique wineries has been carefully nurtured and curated over decades. As a complement we partner with a highly regarded import company which features extensive listings of world-class French Bordeaux and Burgundy. Our stellar reputation as brand builders and ambassadors sets us apart from the competition.
We have an opening for a Customer Service Representative to join our team. This role serves as an initial point of contact for customers and sales representatives contacting the office. Work involves routine exercise of discretion, excellent customer service, good decision-making skills, excellent follow-through and multi-tasking.
The schedule for this position is Monday - Friday. Between 4 - 8 hours a day with a maximum of 32 hours a week.
DUTIES & RESPONSIBILITIES:
- Answers phones & e-mails
- Ensures e-mail orders are reviewed and free of accounting issues
- Enters orders from sales representatives and accounts
- Ensures orders are submitted by daily deadlines
- Creates and sends reports to wineries and sales representatives
- Reviews inventory to ensure product is available
- Checks mobile app entries for rate accuracy and credit viability
- Prints and updates master order sheets
EDUCATION:
High School Diploma
KNOWLEDGE / SKILLS / EXPERIENCE
- Previous experience in customer service or client-facing roles is preferred.
- Strong attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to analyze situations quickly and provide effective solutions.
- Familiarity with data entry systems and customer support is a plus
- Proficiency in MS Office applications (Word, Excel, Power Point)
- A positive attitude with a commitment to delivering outstanding service.
- Ability to work well in a team environment while also being self-motivated.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $22 - $24
