Quality Assurance Supervisor

" We don't just grow mushrooms; we grow and develop people too!" ~ Shah Kazemi ABOUT US: Monterey Mushrooms is proud to provide fresh, locally grown mushrooms to your favorite grocery stores, restaurants, food manufacturers, and institutions nationwide. Founded in 1971, Monterey Mushrooms became a family-owned business when the company was purchased by Shah Kazemi, who began as an employee himself. Today, our 4,000 U.S. teammates are proud to grow more than 200 million pounds of fresh mushrooms yearly. Our humble family-owned business has been enhancing people’s lives for over 50 years. We have locations across the U.S., Mexico, and parts of Europe. Why Monterey Mushrooms? Growth | The opportunity for upward mobility within the company in an industry with endless possibilities. Culture | Family-oriented culture with good work/life balance. Enhance People's Lives | Ability to make a difference with a company that is feeding the world! Team | Ability to join an evolving opportunity with a company where teammate tenure is on average 11 years. Benefit | Excellent benefits An opportunity to make a positive impact and enhance people’s lives! About the role: The role of this position is to provide direct leadership to and support personnel in all functions related to the Quality and Food Safety Programs. Job Title: Quality Assurance Supervisor Business Unit: Quality Assurance Location: Loudon, TN 150MTN Reports to: Manager, Quality Assurance & Food Safety Work Schedule: Generally, M-F 6:30 am to 3:30 pm, may vary based on business need Travel Time %: Generally, limited Type of Position: Full-Time FLSA Status: Salary Exempt Position Summary: The Quality Assurance Supervisor oversees and supports growing, harvesting, packing and maintenance operations at the Loudon facility. This is a leadership role to support and educate all personnel in on our Quality and Food Safety programs. This position assists in ensuring compliance to FDA, State Department of Health, National Organic Program, and Monterey Mushrooms Corporate Food Safety requirements. Core Responsibilities: Ensure that employees in the Growing areas are following Good Agricultural Practices (GAP) Ensure that employees in the Harvesting and Packing areas are compliant with FDA regulations for Hazard Analysis and Risk-Based Preventive Controls for Human Food (GMPs) Ensure compliance to Corporate QA Food Safety programs and policies Prepare for and participate in GFSI, CCOF, and customer audits of farm and packing operations Participate in any product mock recall/recalls Ensure compliance to National Organic Program certification requirements Oversee Packing Sanitation team and Environmental Monitoring Program Secondary Duties: Ensure that facility noncompliances are addressed through root cause analysis and corrective actions Provide relevant training and materials for facility GAP and GMP needs; Assist in development of robust training programs Other duties as requested by the manager Skills, Knowledge and Abilities: Knowledge of FSMA regulations and guidelines FSMA PCQI Certified (within last 5 years), preferred HACCP certified, preferred Experience with National Organic Program compliance Good communication (written and verbal) skills (English), critical thinking, and leadership skills Ability to lead and motivate people Proficient with Microsoft Word, Excel, PowerPoint Ability to assist investigations of customer complaints Supervisor Responsibilities: This position manages technicians in the department and is responsible for performance management within that department. Direct Reports: QA Technicians Responsible for interviewing, selecting and training direct reports Responsible for reviewing performance and administering corrective action Plans the work schedules, assigns duties, tracks absenteeism and reviews work to ensure quality standards Responsible for monitoring work for legal or regulatory compliance Competencies: Planning and Organizing – Engages in short and long-term planning, sets priorities to optimize time usage, adheres to schedules and plans. Creativity and Innovation – Initiates conceptual ideas with practical applications, develops creative strategies and opportunities, creative thinking and problem solving, promotes a creative climate. Judgment and Decision Making – Solves problems, considers relevant alternatives before making decisions, shows timeliness and conviction in making recommendations and decisions. Teamwork and Relationship-Building Skills – Assists team members in accomplishing their objectives by helping things go right, establishes effective working relationships and promotes team efforts. Adaptability and Change Management Skills – Ability to change to fit changed circumstances. Has the skill to multi-task and juggle competing priorities. Develops Subordinates and Self – Helps subordinates learn and grow, maintains current knowledge in the field. Seek opportunities for improvement and support projects or initiatives Communication and Cooperation – Effectively communicate upward, downward, and laterally. Prevents unproductive responses, improves the effectiveness of communications and interactions with others. Accountability and Productivity – Holds themselves accountable to team members, accepts responsibility for their own decisions, sustains peak performance, and solves problems that impede productivity. Education & Work Experience: Required: Minimum of 3-5 years of QA/QC experience in a food manufacturing facility Proficiency in Microsoft Word, Excel, PowerPoint, and Office 365 Programs Desired: Bachelor’s Degree in Quality Management, Food Science, or other related field. Effective communication (both written and verbal) and interpersonal skills. Bilingual in English/Spanish Ability to work with employees at all levels of the organization. PCQI or HACCP certified Work Environment: Varying temperatures throughout the facility; as low as 34°F in coolers, warmer temperatures in other parts of the facility. Floors are level concrete. Office environment is typically floors of either tile or carpet. Notice: The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Equal Opportunity Employer/ Veterans/ Disabled For full details, including physical demands, request the full job description.