Office Services Coordinator, Grade 16

About the Position

The expected salary range for this position on hire is $55,918 - $71,721

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

Child and Adolescent Behavioral Health Services (CABHS) is currently recruiting for an efficient, friendly, knowledgeable office service coordinator with excellent communication and collaboration skills to join our team. The right candidate will have experience with medical billing, possess a high level of organization and attention to detail, will be effective and efficient and will have a deep respect for the families we serve as well as our own staff and partnering agencies. The ideal candidate will embody our mission of promoting healthy youth and families in Montgomery County by providing quality behavioral health treatment to those who experience barriers to services.

What You'll Be Doing

• Coordinate office services for the outpatient behavioral health clinic.

• Provide effective customer service to clients and the public.
• Efficiently and accurately coordinate, communicate, and perform administrative tasks to support clinic operations, billing, communication, etc.
• Provide and coordinate administrative support to manager, supervisor, and clinic staff.
• Lead and support the PAA.
• Maintain a pleasant and welcoming office environment for our families and staff.
• Collaborate with partnering agencies, the public, our families, staff, and management.
• Utilize multiple electronic systems, including, but not limited to Excel, Word, Teams, Adobe and Electronic Health Records to maintain necessary documentation and complete needed tasks.
• Employee will have knowledge of and experience working with families in distress and with varying language and support needs.
• Employee will have a robust understanding of HIPAA and a respect for the dignity and worth of the families served in CABHS.

Minimum Qualifications

Experience: Four (4) years of progressively responsible office support experience.

Education: Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and work experience may be substituted.

Preferred Criteria, Interview Preferences

We will use preferred criteria screening questions: `

• Experience collaborating with family-serving agencies, management, clinical staff and medical billing task.

• 4 Years office support experience which includes behavioral health

• Work history includes human-service organizations

• Understanding of HIPAA

• Prefer Multilingual skills, Spanish/English speaker
  

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.