What are the responsibilities and job description for the Strategic Communications Manager (Community Outreach Manager), Grade N28 position at Montgomery County Government?
About the Position
This position is available only to employees of Montgomery County Government interested in applying for a temporary promotion through a competitive process.
Please note that the department has the discretion to either convert the promotion from a temporary to a permanent one without further competition OR to fill the position under a second competitive process.
WHO WE ARE LOOKING FOR
This job is for you if:
- You are passionate about HR innovation and care about the customer experience.
- You are eager to lead and be part of transformative work to develop and engage the County’s workforce.
- You are a data wonk and use communication analytics to build a culture of continuous improvement.
- You possess strong communication skills, stakeholder management techniques, and robust writing skills and can leverage these to create compelling campaigns to promote County jobs, functions, and resources.
What You'll Be Doing
Lead and develop a high-performing communications and customer service team
- Shape and execute comprehensive communications strategies that bring our HR initiatives to life
- Manage our digital presence across web and social media platforms
- Drive community outreach programs to strengthen our employer brand
- Oversee our customer service operations, ensuring exceptional support for employees and candidates
- Spearhead strategic projects that enhance the HR experience
- Lead change management and engagement initiatives
Minimum Qualifications
Preferred Criteria, Interview Preferences
Strong technical writing and group facilitation skills
- Demonstrated experience in community outreach, communications and/or marketing
- Proven track record in customer service delivery and leadership
- Experience in the development and implementation of comprehensive communication and change management strategies, including experiencewith utilizing both paid and organic media.
- Exceptional project management skills, especially in collaboration with varied stakeholders
- Demonstrated ability to lead the work of successful teams
Please be sure your resume includes relevant experience in these areas.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
