Scheduler(Operations Assistant)

This role is responsible for the daily operations and efficient scheduling of specialty appointments in the community, clinics, and medical records. The position encompasses a Schedule Coordinator role as well as Utilization Review Coordinator.

PRIMARY FUNCTIONS:

• Scheduling of specialty appointments in the community and coordination of specialty clinics for Pace participants, including coordination of transportation, submission of necessary documentation and confirmation of appointment status.

• Review of medical record requests – requesting medical records from specialty providers on confirmed appointments; updating authorizations for hospitalizations, requesting hospital clinicals.
• Cross training for understanding of all aspects of the Operations Assistant position (Scheduling and Utilization Review)

• Professional communication skills and ability to provide excellent customer service to peers, community professionals, and participants.
• Works closely with providers for efficient processing orders.
• Train department on updates to EMR processes as needed.
• All other duties as assigned

SKILLS AND QUALIFICATIONS:

Due to data analysis, technical writing, and document control, this position needs to have
excellent computer skills. They should have operational knowledge of Microsoft Office and similar software, including researching the software.
Needs to be detail oriented and organized. Able to learn new skills quickly, manage their time effectively, and spend a lot of time communicating with other staff members.

Core skills:

• Operational knowledge of Excel {Spreadsheet development}
• Customer Service and communication skills
• Experience with Adobe, Excel, Word, Outlook

(EDUCATION and/or EXPERIENCE):

• Bachelor’s degree in healthcare business management or related field, preferred
• Minimum of 1 year of related experience with the elderly population, preferred

LANGUAGE SKILLS:
Ability to read, write and understand English. Ability to follow instructions from an equipment’s instructional manual. Ability to read and follow written and oral directions.
*Fluency in Spanish or Creole is a plus.

REASONING ABILITY:

Ability to problem solve and communicate with teams and participants and family members in
order to resolve any concerns.

WORK ENVIRONMENT:

Moderate noise (examples: business office with computers and printers, light traffic)

WORKING HOURS:
Working hours may vary, but generally 8:00 am to 4:30 pm, Monday – Friday.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees must have the COVID-19 vaccine or be willing to receive the vaccine prior to their start date.

Ability to commute/relocate:

• Greenacres, FL 33467: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $17 - $18