IT Senior Support Analyst

Are you passionate about delivering top-tier tech support at the highest level? National company with a large presence in Atlanta needs a seasoned people-focused IT professional to serve as the dedicated escalation point for the C-Level Executives. In this high-impact role, you'll combine your deep technical expertise with excellent communication skills to build trusted relationships and provide seamless, white-glove support. From diagnosing complex PC, mobile, printer, or video conferencing issues to proactively empowering our executive team with the tools and knowledge they need-you'll be the person they rely on. If you thrive under pressure, love solving problems, and are always looking for ways to elevate the user experience this role could be for you.

If you're ready to bring your skills, passion, and customer-first mindset to the forefront, we'd love to hear from you.

Contract Duration: 6 months
Required Skills & Experience

• Bachelors degree IT, AV Technology, Computer science or equivalent experience
• 2 years experience (5 preferred) in IT support, audio-visual technology, or a related field, with a focus on technical roles.
• Hands-on experience with AV equipment, IT systems, and troubleshooting in corporate environments.
• Experience in supporting or managing technical projects, including installations and upgrades.
• Proven track record in providing high-level technical support to executives or VIP clients.
• Strong knowledge of AV systems, IT infrastructure, and related software.
• Excellent problem-solving abilities to quickly diagnose and resolve technical issues.
• High level of accuracy in setup, configuration, and maintenance tasks.
• Effective communication skills to explain technical concepts to non-technical users.
• Strong customer service orientation, particularly when working with executives or VIPs.
• Ability to work under pressure and adapt to rapidly changing technology environments.
• Strong interpersonal skills for working with diverse teams and stakeholders.

Desired Skills & Experience
What You Will Be Doing

Daily Responsibilities

• Technical Support: Provide on-site technical support for executives, ensuring all IT and AV systems function seamlessly during meetings and events.
• Equipment Setup: Set up, test, and troubleshoot audio-visual equipment.
• System Maintenance: Conduct regular maintenance and upgrades of AV and IT systems to ensure optimal performance.
• User Training: Train executives and staff on the proper use of AV equipment and software.
• Problem Solving: Quickly diagnose and resolve technical issues that arise during events or meetings.
• Collaboration: Work closely with event planners and IT teams to coordinate technology needs for corporate events.
• Documentation: Maintain records of equipment, software licenses, and support requests to ensure compliance and efficient operation.
• Project Management: Assist with overseeing projects related to AV installations or upgrades, ensuring timelines and budgets are met.
• Emergency Response: Be prepared to respond to technical emergencies during high-stakes events.
• Other duties as assigned

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.