Service Desk Analyst (Remote)

Our client is looking for a Service Desk Analyst for a 12-month contract and will be working remotely.

Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.

Contract Duration: 12 Months Required Skills & Experience

• High school diploma or equivalent. Equivalent relevant business experience or certifications.
• One year of technical experience in an enterprise support environment or equivalent education / technical certifications.

Desired Skills & Experience

• Bachelor's degree.
• Remote support (enterprise) experience.
• Contact Center experience.
• Flexibility to work within 18x7x365 support team.
• Experience with CompTIA A , Net , Microsoft Desktop Professional, ServiceNow, Device Manager and Active Directory.

What You Will Be Doing Daily Responsibilities

• • Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team.
  • Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests.
  • Conducts timely 1st level problem determination for incidents using documented procedures.
  • Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.
  • Must be able to provide clear, concise, information through written and verbal communications. Accurately documents issues, steps taken, and results following quality guidelines.
  • Creates a positive customer experience in every interaction.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

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