What are the responsibilities and job description for the Front Desk/Apparel and Accessories Sales position at Motoworks Chicago?
About Us:
Motoworks Chicago is more than just a motorcycle shop—we’re a vibrant, passionate community of moto enthusiasts dedicated to providing exceptional service and products. We’re currently looking for an energetic, goal-driven individual to join our Apparel, Accessories, and Reception team. If you’re a rider with a love for all things moto, we’d love to hear from you!
Principal Duties and Responsibilities:
- Customer Interaction: Greet customers with a friendly smile and assist them in finding the right apparel, riding gear, helmets, and accessories.
- Expert Product Knowledge: Educate customers about the features and benefits of our products, helping them make informed decisions to enhance their riding experience.
- Achieve Goals: Meet daily sales targets and assist in driving the success of the team.
- Special Orders & Follow-up: Notify customers promptly about the status of their special orders and any items they are waiting on.
- Store Presentation: Assist with maintaining the cleanliness, organization, and visual appeal of the department.
- Multitask & Manage Inquiries: Manage multiple customers simultaneously while ensuring a high level of individual service. Handle phone inquiries with patience and professionalism.
- Customer Service Excellence: Provide empathetic solutions to customer complaints, maintaining a positive attitude and commitment to excellent service.
- Tour & Greet: Welcome guests and conduct tours of the shop, sharing our passion for motorcycles and the Motoworks experience.
- Inventory & Merchandising: Participate in receiving and processing merchandise, conducting inventory, and ensuring displays are fully stocked and attractively arranged.
- Administrative Support: Utilize the phone system to answer high volumes of incoming calls. Place outbound follow-up calls for various departments. Use our computer system to manage customer interactions, inventory, and sales data. Keep accurate records of phone leads and customer inquiries.
Commitments:
- Share your enthusiasm for motorcycling, listening attentively to customers, and tailoring recommendations to their riding goals.
- Be adaptable and available for flexible scheduling, including Saturdays.
- Stay informed about new products and trends, becoming an expert in our inventory and regularly participating in training sessions.
- Collaborate effectively with your team and take direction with a positive, solutions-focused approach.
Qualifications & Job Requirements:
- Customer-Centric: Ability to interact and build relationships with a diverse customer base.
- Motorcycle Knowledge: Basic understanding of motorcycles and related merchandise. You should know the difference between a wheel and a tire.
- Tech-Savvy: Experience with Point-of-Sale systems and inventory management is helpful, or a willingness to learn quickly.
- Bilingual: Spanish speaking skills are a plus, but not required.
- Experience: Previous customer service experience required; hospitality experience is a plus.
- Availability: Schedule is Tuesday - Saturday. You must be available on Saturdays.
- Skills: Type at least 40 words per minute.