What are the responsibilities and job description for the Front Desk Staff- afternoon/evenings position at Mount Desert Island YMCA?
We are currently looking for an additional front desk staffer to add to our team. The need right now is afternoons/evenings ( we are open through 8pm) and potentially weekend shifts ( we are open 8-2pm on Saturdays and 8-12pm on Sundays)
Full job description below
Job Title: Welcome Center Staff Member
FLSA Status: Non‐Exempt, Hourly Part-Time
Reports to: Membership Coordinator in coordination with Senior Staff
POSITION SUMMARY:
Deliver excellent customer service to all members, guests, and program participants. Responds to member and guest needs, promotes/sells memberships and programs as well as maintains cleanliness and organization of the Welcome Center and lobby area.
ESSENTIAL FUNCTIONS:
Welcome Center Staff
1. Provides excellent service to members, guests, and program participants in the Y and on the phone, while contributing to member retention.
2. Responds to the needs of prospective members by answering questions, giving tours, and selling memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services and has knowledge of program sessions, etc.
Registers program participants and receipts payment at the time of registration.
6. Performs projects for the Welcome Center and overlapping in other departments as needed.
YMCA COMPETENCIES (Leader):
Working Conditions:
Most of this job can be done at a sitting or standing workstation. Occasional lifting and/or bending may be required. Openers and closers must be able to navigate all parts of the building. Aiding other staff in projects or working with YMCA or rental events may require indoor and/or outdoor settings as needed.
Starting pay will be $17.00. There will be a pay increase of at least $1/hour after 90 days of work.
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $17
