Front Desk Receptionist

Patient Relations Specialist

As Mount Sinai grows, so does our legacy of caring.

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.

We provide world-class care:

• Named one of America's 250 Best Hospitals for 2023, 2022, 2021 and 2020 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence
• A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
• The most cardiac surgery procedures performed in South Florida over the past 10 years
• A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Responsibilities:

Patient Engagement and Support

• Greet patients warmly, creating a welcoming and friendly atmosphere.
• Act as the first point of contact for patient inquiries, providing prompt and accurate information about appointments, services, and general inquiries.
• Assist patients with paperwork, insurance verification, and other administrative tasks.
• Educate patients about office procedures, policies, and available resources.
• Address patient concerns, complaints, and inquiries promptly and professionally, striving to resolve issues and escalate them when necessary.
• Maintains compliance of Patient Access processes and Federal State and Local Laws and regulatory standards (ACHA, HIPPA, Medicare, Medicaid, EMTALA, COBRA, etc.).

Patient Experience Enhancement

• Establish and maintain positive relationships with patients, demonstrating empathy, compassion, and active listening skills.
• Continuously monitor and evaluate patient satisfaction, implementing strategies to enhance the patient experience.
• Collect feedback from patients regarding their experience, and utilize it to identify areas for improvement.
• Collaborate with healthcare providers and office staff to ensure a seamless patient experience, coordinating care and resolving any issues that may arise.
• Develop and implement patient education materials and initiatives to promote health literacy and empower patients to actively participate in their healthcare.

Communication and Documentation

• Maintain accurate and up-to-date patient records, ensuring confidentiality and adherence to privacy regulations.
• Communicate effectively with patients, providers, and staff, both verbally and in writing.
• Document patient interactions, inquiries, and complaints, ensuring comprehensive and detailed records for reference and follow-up.

Team Collaboration

• Collaborate with office staff, healthcare providers, and other departments to streamline processes and improve patient care.
• Participate in team meetings, providing insights and suggestions for enhancing patient relations and office operations.
• Contribute to a positive and supportive work environment, fostering teamwork and open communication.

Qualifications:

• High School diploma or equivalent. Additional education or certification in healthcare administration preferred.
• Experience in customer service or patient relations role, preferably in a healthcare setting. Excellent communication skills; organizational and multitasking abilities; proficient in the use of electronic health records (EHR) systems; knowledge of medical terminology; insurance processes, and general healthcare practices; ability to maintain confidentiality and adhere to HIPAA regulations; problem-solving skills.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!