What are the responsibilities and job description for the Office Manager position at Mountain Alarm Fire & Security?
Come help us protect what matters most!
Mountain Alarm Fire and Security is hiring an Office Manager in our Ogden, Utah Customer Experience location.
Position Summary:
The Office Manager is a confident, energetic and creative individual. Their skills in customer service, sales support, managing processes, projects and employees will provide the necessary administrative management for the branch. Serves as Manager-in-Charge in the absence of the Branch Manager.
Duties & Responsibilities:
- Oversees the daily activities of the Customer Experience department. This department includes service coordinators, programmers, retention team, sales team and customer experience agents for all branches under CED.
- Develop the team through recruitment of top talent, skill development of existing organization and establishment of an effective performance management process.
- Responsible for all employee related issues; hiring/firing, on-boarding, paperwork, training, benefits, and awards in conjunction with Human Resources.
- Ensures all new accounts are set up correctly through A/R Manager.
- Inputs/Oversees all job input and data entry from CED team.
- Responsible/Oversees for all contract processing, new customer setup and take-overs.
- Responsible for improving department productivity inc.
- Ensure processing of the outside requests for insurance certificates.
- Manage and/or process service billings under the direction of the Branch Manager.
- Oversee delegation or process daily incoming mail.
- Collaborate with OMs, Branch Managers and GMs to assess customer experience needs.
- Develop relationships at all levels within the organization.
- Helps facilitate needs from CED teams during and after acquisitions.
- Ensures adherence to Office Manager KPI's and meets goals as outlined.
- Coordinates all computer, software and phone issues with IT.
- Coordinates all branch special events, training and marketing as directed by the Branch Manager or Corporate.
- Is receptive to feedback, willing to learn and embraces continuous improvement
- Is helpful, respectful, approachable and team-oriented; building strong working relationships and maintaining a positive work environment
- Performs other duties as assigned.
Education & Required Skills:
- High School Diploma or GED
- One year certificate from college or management training program; or equivalent combination of education and experience.
- Exemplary customer services skills.
- Excellent written and verbal communication skills.
- Must read and speak English.
- Must be able to type proficiently and have a working knowledge of MS Office products.
- Competent ability to originate and correspond by email.
- Complies with all applicable safety, environment, health and waste management policies and procedures.
- U.S. Citizenship or permanent residency is required.
About Mountain Alarm Fire & Security:
Mountain Alarm Fire & Security has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. As a family owned and operated company, we strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.
Acquired in December 2021 Mountain Alarm is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
