What are the responsibilities and job description for the Medical Office Scheduler position at Mountain State Oral and Facial Surgery?
Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia for over 25 years with recent expansion into the Kentucky and Virginia regions. Our mission is to provide an excellent and optimal patient experience in our state-of-the-art facilities. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees? career from application to retirement. We seek team-oriented individuals with a desire to grow and develop within our progressing organization.
Not only do we offer competitive wages, but we also offer a significant benefits package which includes medical, and zero premium deduction dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, personal time, seasonal bonuses, company and partner discounts, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/daytime only schedule with short Fridays!
Patient Call Center Specialist
Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.
Duties and Responsibilities:
- Provides customer service support to patients
- Scheduling appointments, including TBs, referrals, and medically cleared patients
- Scans/ files
- Maintains clean and professional working environment, including the waiting room
- Answers patient phone calls with urgency
- Confirms appointments
- Collect patient insurance
- Maintains strict confidentiality
- Ensures exceptional customer experience
- Any duties required to maintain patient flow, cross training in other positions, and any other extra duties as assigned
