What are the responsibilities and job description for the Customer Retention Specialist position at Moxie Pest Control?
Moxie Pest Control is growing fast! With growth comes the need for superior leadership and vision. We are looking for Account Managers to provide accurate, clear and concise info to our customers, resulting in better expectations and understanding of the work, leading to higher customer satisfaction and retention. Your #1 job will be to retain customers who request to cancel services.
Our office has a very upbeat, FUN environment. We have frequent office games with fun prizes (gift cards, games, team lunches, and incentives). In addition to this we also offer a soda/coffee bar, monthly gym memberships, state of the art onsite stretching, and monthly barbers. We are growing fast and would like for YOU to be the leading voice of Moxie.
Responsibilities:
- Speak to customers requesting to cancel services and SAVE them!
- Speak to dissatisfied customers and HELP them!
- Inbound and outbound phone calls
- Data entry and updating of customer database
- Day-to-day reporting
Skills, Traits and Attributes:
- Attention to detail
- Solution-Minded
- Clear and concise communication
Why Moxie?
- Benefits (health, vision, & dental) available after 60 days
- Shift available for Monday-Friday between 8:30 am to 5:30 pm (with 1-2 Saturdays a month)
- Sundays off guaranteed
- Paid Time Off available after 60 days
- Growing company that can provide stability
- Incredibly upbeat and happy culture!
- Drink bar
- Gym memberships
- State of the art stretching
- Monthly barber visits
*This is a full-time position, schedule: 8:30 am - 5:30 pm (M-F with rotating Saturdays)
*Sales experience is a big plus but not required. We will train the right person!
Thanks for applying, and good luck!
Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:
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Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Application Question(s):
- Do you agree to receiving text messages regarding your interview?
Ability to Commute:
- Salt Lake City, UT 84123 (Required)
Work Location: In person
Salary : $17 - $18
