What are the responsibilities and job description for the Office Manager position at MR AMP?
Job Summary
We are seeking an experienced and dedicated Office Service Manager to oversee our Electrical Service Department. The ideal candidate will possess a strong background delivering exceptional customer service. An electrical repair and diagnostics background would be great but is not required. As a Service Manager, you will be responsible for managing service operations, recruiting electricians, leading a team of technicians, and ensuring that all service work aligns with company standards and customer expectations.
Phone skills and ability to take calls and leads is vital for this position.
Responsibilities
- Manage daily operations of the service department to ensure efficiency and productivity.
- Oversee service estimating processes, ensuring accurate documentation of customer requests and service recommendations.
- Align departmental goals with company objectives to enhance customer satisfaction and drive sales.
- Handle customer inquiries and complaints professionally, providing solutions to enhance their experience.
- Conduct regular meetings and training sessions for staff on new technologies and repair techniques.
- Maintain an organized workflow within the service area, ensuring all tools, vehicles and equipment are properly maintained.
Experience
- Proven experience in electrical service management or a similar role with customer service experience.
- Excellent communication skills with the ability to effectively interact with customers and team members.
- Experience in sales within an estimating background is a plus.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
Join our team as an Office Service Manager and play a pivotal role in delivering outstanding electrical services while fostering a positive work environment for our technicians.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Ogden, UT 84401 (Required)
Work Location: In person
Salary : $18 - $25