Channel Partner Training Specialist - Fire Service

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Lead the development of strategies to position MSA as a regional leader in fire service-related product training by providing a differential advantage for MSA and high value-added solutions to our customers.
• Lead the development, design and implementation of training content, tools, and assessments for knowledge transfer and on-going customer development.
• Develop, update, maintain, and deliver training courses on MSA fire service products or other product-related programs as needed - both face-to-face and virtually (via Teams).
• Proactively improve the customer experience by collaborating with product management, sales, marketing, customer service, inside sales, and engineering teams to lead, design, and deliver world-class technical training content and educational experiences.
• Develop a strategy for blended learning and for integrating virtual reality and other technology into training programs to keep training programs fresh, relevant, and engaging for students and business.
• Drive profitable fire sales growth through training channel partners and end users and being an advocate for the customer.
• Spearhead “in service” product training and other new product implementation activities at large end user fire departments.
• Develop training material and collateral to support new product launches, programs, and sales in coordination with product and segment marketing, other cross-functional teams, and training guidelines.
• Create and edit training documentation, agendas, and presentations.
• Partner closely with regional leadership and regional teams to effectively implement training strategies.
• Deliver both product specific and application specific training to end users, channel partners, and MSA sales associates.
• Ensure that all customer facing fire service training programs are consistent, up to date, and in line with the applicable standards and MSA business strategy.
• Train, develop, mentor, and coach all MSA fire channel partners, sales associates, and other associates as applicable.
• Communicate with end customers, channel partners, field sales, and internal MSA staff to discuss, schedule, and confirm training programs.
• Be the face of MSA to channel partners and end users in training classes, seminars, and webinars.
• Become the liaison between end users, channel partners, sales and engineering.
• Report and track trends/conditions and opportunities into a CRM program.
• Other duties as required.
  
  
  

Qualifications

Knowledge, Skills and Abilities Required

• Proven success in developing, marketing, selling, and delivering training programs.
• Ability to develop and present lecture material, hands-on instruction and assessment.
• Very strong presentation skills.
• Proven ability to guide, mentor and motivate others, including distributors of firefighter PPE and turnout gear and boots.
• Thorough knowledge and expertise in the fire service industry.
• Strong project management skills, with demonstrated ability to partner effectively with individuals at all levels of organizational authority.
• Excellent communication skills (both written and oral) with ability to adjust message to fit audience.
• Demonstrated success working in cross-functional teams and projects.
• Solid customer service focus.
• Strong sales and persuasive skills and the ability to grasp technical product knowledge.
• Ability to manage and direct others without having formal or managerial reporting structure.
• Strong organizational and time management skills.
• Ability to assist in defusing a problem or situation.
• Excellent computer skills including MS Word, Excel and PowerPoint.
• Willingness to travel up to 45-65% of the time.
  
  
  

Education And Experience Required

• Bachelor’s degree in related field (e.g. business)
• 10 years of experience in sales, business development / account management /customer service with large regional/national end user accounts.
• Experience working with fire service channel partners, end users and fire related organizations (regional and national).
  
  
  

Education And Experience Preferred

• Master’s degree in related field (e.g. business)
• 15 years sales, business development / account management / customer service experience.
• Experience in training fire service channel partners and distributors.
• Experience with Salesforce.