Case Management Assistant - Long Term Services and Support Program

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range

$25.34 - $31.03 Hourly

Department

Department of County Human Services (DCHS)

Job Type

Regular Represented

Exemption Status

United States of America (Non-Exempt)

Closing Date (Open Until Filled If No Date Specified)

April 30, 2025

The Opportunity

If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team!

Aging, Disability and Veteran Services (ADVSD) is currently seeking a dedicated and compassionate individual to provide services as a Case Management Assistant at our West Branch location (209 SW 4th Ave, Portland, OR 97204). As a Case Management Assistant, you will assist Case Managers who serve the aging, people with disabilities and veteran populations in Multnomah County. You will perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources.

Primary Responsibilities Include

• Shop for essential household items to help with a smooth transition to the community
• Search for potential placements and providers
• Screen eligibility for programs
• Prepare files for transfers and assign to case managers
• Work with facilities to collect client documents requested by case managers
• Print, copy, fax, scan, and mail documents for case managers
• Accompany clients to visit care facilities and medical appointments
• Help clients get needed household items
• Refer clients to community resources that are available
• Do home/field visits and transport clients
• Use spreadsheets to track client and provider data
• Participate in program outreach efforts in building relationships
  
  

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions at any of our locations.

To Qualify

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications

• High school diploma or GED; AND
• Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting
• Must pass a criminal background check
• requires a valid driver's license by the time of hire
  
  

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.
• Ability to work closely with consumers in their home. Ability to make decisions in the moment when shopping or otherwise coordinating a move.
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications.
• Ability to assess and refer clients to the proper agencies and/or service resources.
• Ability to understand and appropriately apply procedures, requirements, regulations, and policies for social services programs.
• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex and confidential issues and situations and deal professionally, empathetically, and calmly with individuals that may act inappropriately, verbally abusive, hostile and/or distraught.
• Ability to complete work using standard software tools and office equipment.
  
  

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
  
  

Screening and Evaluation

The Application Packet

(Attachments Will Not Be Reviewed Unless Specifically Requested.) Only Apply Once For This Opportunity. Your Completed Application Must Include The Following

• A completed online application and/or resume. Covering relevant experience and education. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. AND
• A cover letter. Please attach a cover letter as a separate document. The quality of your response may determine if you are moved on to the next review. Information stated in your cover letter must be consistent with your application and/or resume (when applicable).
• Describe how your background makes you a great candidate in this role described in the Overview and To Qualify sections of the job announcement.
  
  

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments.

• Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
• Do not click the "Submit" button before you upload your documents.
  
  

After You Apply

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.
  
  

The Selection Process

About

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates through phone screen and/or interview(s)
• Background and reference checks
  
  

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday - Friday, 8:00 AM - 5:00 PM.

Location: 4610 SE Belmont St., Portland, OR 97215

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter

Patricia Allen

Email

patriciaa@multco.us

Phone

1 (503) 3476881

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile

6299 - Case Management Assistant