What are the responsibilities and job description for the Automotive BDC Manager position at Murgado Automotive Group?
Mercedes-Benz of Laguna Niguel, part of the prestigious Murgado Automotive Group, is searching for an experienced and energetic BDC (Business Development Center) Manager to take our customer service and sales support to the next level. If you have a passion for luxury vehicles, exceptional customer service, and leading a team, we want you on board.
What You’ll Do:
Manage and oversee the daily operations of the BDC department, ensuring all leads are handled efficiently
Develop and implement strategies to drive traffic to the dealership and increase sales and service appointments
Train, motivate, and support BDC representatives to meet individual and team goals
Monitor key performance indicators (KPIs) and adjust processes to enhance customer satisfaction and departmental efficiency
Collaborate closely with sales, service, and marketing teams to ensure seamless communication and lead management
Provide exceptional customer service and maintain positive client relationships
Qualifications:
Previous BDC Management experience required, preferably in the automotive industry
Proven ability to lead and manage a successful team in a high-volume, fast-paced environment
Strong communication skills and proficiency with CRM systems
A customer-first mentality with a focus on building lasting relationships
Analytical skills to track and improve department performance metrics
Excellent organizational and time-management skills
Why Work With Us?
Competitive Salary: Plus performance-based bonuses
Benefits Package: Medical, Dental, Vision, 401(k) with company match
Career Growth: Opportunities to advance within the Murgado Automotive Group
Work Environment: Supportive and collaborative team in a state-of-the-art dealership
Luxury Brand: Represent one of the most prestigious brands in the automotive industry
Employee Discounts: On vehicle purchases, parts, and service
Apply Today!
If you’re ready to take charge and lead a dynamic team while working with a luxury brand like Mercedes-Benz, we want to meet you! Join the Murgado Automotive Group and be part of our commitment to excellence in customer service.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
What You’ll Do:
Manage and oversee the daily operations of the BDC department, ensuring all leads are handled efficiently
Develop and implement strategies to drive traffic to the dealership and increase sales and service appointments
Train, motivate, and support BDC representatives to meet individual and team goals
Monitor key performance indicators (KPIs) and adjust processes to enhance customer satisfaction and departmental efficiency
Collaborate closely with sales, service, and marketing teams to ensure seamless communication and lead management
Provide exceptional customer service and maintain positive client relationships
Qualifications:
Previous BDC Management experience required, preferably in the automotive industry
Proven ability to lead and manage a successful team in a high-volume, fast-paced environment
Strong communication skills and proficiency with CRM systems
A customer-first mentality with a focus on building lasting relationships
Analytical skills to track and improve department performance metrics
Excellent organizational and time-management skills
Why Work With Us?
Competitive Salary: Plus performance-based bonuses
Benefits Package: Medical, Dental, Vision, 401(k) with company match
Career Growth: Opportunities to advance within the Murgado Automotive Group
Work Environment: Supportive and collaborative team in a state-of-the-art dealership
Luxury Brand: Represent one of the most prestigious brands in the automotive industry
Employee Discounts: On vehicle purchases, parts, and service
Apply Today!
If you’re ready to take charge and lead a dynamic team while working with a luxury brand like Mercedes-Benz, we want to meet you! Join the Murgado Automotive Group and be part of our commitment to excellence in customer service.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
Salary : $125,000 - $150,000
