Associate, Chart Procurement Specialist

Status: Full Time, Non-ExemptThis position works with provider offices and facilities to obtain medical records for the purpose of the Risk Adjustment team validating diagnoses that were sent to CMS (Center for Medicare & Medicaid Services). Works to collect medical records under a sometimes very strict deadline. Contacts local provider offices to schedule appointments to obtain medical records using a laptop and mobile scanner within the provider office. Makes follow up calls and field provider inquiries regarding payments and chart collection. Travels to local provider offices. Interacts with physicians and office staff in person, by phone, fax or email. Builds and maintains a rapport with local provider offices. Learns new EMR systems on the fly as they arise and make decisions on the best way to obtain medical records off those systems. Works with I.T. on remote access to provider offices. Scans, downloads, merges and renames patient charts and other records. Completes provider payment and invoice tracking/processing. Works with MVP Provider Relations Representatives as needed to address provider concerns and needs. Updates and works with work lists in Excel. Research issues as needed and documents accordingly. Attend department and team meetings. Performs other duties as assigned.POSITION QUALIFICATIONSMinimum Education:AAS degree with 2 years of related experience or equivalent combination of education and complimentary experience preferred.Minimum Experience:One year experience in a claims processing, health care/provide office setting or related position required.Required Skills:• Proven ability to use effective time management skills and excellent organizational skills• Detail oriented with proven ability to produce quality work.• Good problem solving skills and ability to learn and make decisions on the fly• Proven communication and adaptability skills in sometimes difficult situations with provider offices in various working environments. Strong communication skills including problem resolution.• Ability to adapt to various working environments and situations• Experience using Microsoft Windows; Outlook and Excel, Strong Knowledge of Excel required• Maintain composure in difficult situations• Must have valid NYS Driver’s License• Must be willing to work flexible hours depending on business needs• Ability to travel to and from provider offices using personal vehicle

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