What are the responsibilities and job description for the ServiceNow Customer Administrator position at My3Tech?
Job : NCDOT ServiceNow Customer Administrator (754784)
Location : REMOTE
There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.
Candidate must have past work experience with ServiceNow in the areas of help desk IT service management asset management network and systems management. Do you accept this requirement
The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
- The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.
- There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh.
The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities
Personalize and create forms and fields
Create new applications modules and tables
Activate a plugin
Build reports gauges and homepages
Set up Service Level Agreements (SLAs) and monitor SLA workflows
Create and track Service Catalog requests and items with variables
Create monitor modify and publish Service Catalog workflows with approvals
Follow the notification process back to the Business Rule
Import data into the instance
Create and use update sets to facilitate moving customizations between your instances
Search populate and customize the Knowledge Base
Create an Access Control Rule (ACL)
Create global controls for attachments and cookies
Custom scripting
Build third party software integrations
Answering how to technical and application configuration questions
Aiding in translating business requirements into technical requirements
Facilitating roll out of new applications and modules
Manage the ServiceNow system upgrades that occur three times per year
Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with :
Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
Web applications networks protocols and email (SMTP POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Experience with database manipulation via a programming language
Experience in these areas is a plus :
LDAP directories such as : Active Directory eDirectory OpenLDAP.
Single Signon using : Digested Token SAML 1.1 SAML 2.0.
Web Services integrations.
Proven ServiceNow implementation experience
Required
Years
Web applications networks protocols and email (SMTP POP3)
Required
Years
Basic understanding of ITIL v3 methodologies
Required
Years
Understanding of enterprise IT architecture
Required
Years
Working knowledge of relational databases
Required
Years
Experience with database manipulation via a programming language
Required
Years
Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
Required
Years
Impeccable timemanagement and record keeping
Required
Years
The ability to take complex enduser requirements to code
Required
Years
A positive cando attitude & willingness to learn
Required
Years
A strong personal commitment to quality service
Required
Years
The ability to work independently and with a team
Required
Years
LDAP directories such as : Active Directory eDirectory OpenLDAP.
Highly desired
Years
Single Signon using : Digested Token SAML 1.1 SAML 2.0.
Highly desired
Years
Web Services integrations
Highly desired
Years
Excellent communication
