Workspace Ambassador

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

What this job involves

The WorkSpace Ambassador will assist the Workspace Manager with operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services. You will approach each activity with an eye to end-user experience and its enhancement.

The WorkSpace Ambassador is also required to provide administrative support to the team and be able to manage their building's daily operations.

What your day-to-day will look like :

• In some locations you may be responsible for the day-to-day direction of another JLL team member, and will be required to support and cover for them as required. (Usually a Workspace Host or events team member.)
• Develop a close working relationship with key LSEG stakeholders / partners, landlord, managing agents and all of the facilities vendors.
• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works).
• Assist in the procurement of vendors and services as required.
• Ensure all office supplies and services are operating to expected standards.
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
• Ensure prompt and accurate management of purchase orders in the internal financial management platform.
• Assist with the monthly accrual reports and help monitor the finance trackers.
• Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures, ad-hoc duties and performance measures.
• Assist in the implementation of the property risk management program and industry best practice operations.
• Maintain premises in neat and good working condition at all times.
• Maintain duplicate office keys in good order.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Provide support for regular management reports and projects as required.
• Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets.
• Assist in the management of physical assets and maintaining an asset register.
• Reduce LSEG colleague frustration by foreseeing pain points and providing agile and sustainable solutions.
• Constantly and proactively looking for opportunities to improve workspace delivery to enhance the LSEG colleague experience.
• Take ownership of resolving issues and providing a personal follow-up as necessary.
• Providing insights and feedback in the implementation of new initiatives.
• Liaising with other teams to provide a consistent and seamless experience to all location end users.

What we expect from all our colleagues on account :

Qualifications

Bachelor's degree or equivalent is preferred

1-3 years minimum experience in a coordinator role working within facilities, property management, hospitality or related fields.

Ability to manage multiple priorities and deliver results in a fast-paced environment.

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Ability to work independently - strong prioritization and time management skills.

Ability to work with diverse teams - lead and / or follow; respectful, cooperative, accountable.

Excellent verbal and written communication skills with the ability to communicate professionally.

Excellent organizational skills and process management.

Ability to adapt to new devices, technology, and applications. Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

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