What are the responsibilities and job description for the Front Desk Manager position at N&P Hospitality?
Job Overview
We are seeking a dedicated and experienced Front Desk Manager to join our team in a vibrant hospitality environment. The ideal candidate will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. This role requires strong leadership skills, excellent communication abilities, and a passion for providing outstanding service in a hotel setting.
Responsibilities
- Supervise daily front desk operations, including check-in/check-out procedures and guest inquiries.
- Train, mentor, and manage front desk staff to ensure high standards of service and professionalism.
- Maintain effective communication with other departments to enhance guest satisfaction and resolve any issues promptly.
- Handle guest relations with a focus on creating memorable experiences through personalized service.
- Manage phone systems efficiently, ensuring all calls are answered promptly and professionally.
- Oversee reservations and ensure accurate billing procedures are followed.
- Address guest complaints or concerns with empathy and professionalism, striving for resolution that exceeds expectations.
- Implement hotel policies and procedures while maintaining compliance with hospitality standards.
Qualifications
- Previous experience in management or hospitality management is preferred.
- Strong understanding of front desk operations within a resort or hotel environment.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Proven ability to lead a team effectively while fostering a positive work environment.
- Exceptional guest relations skills with a focus on customer satisfaction.
- Proficient in using hotel management software and phone systems.
- Ability to work flexible hours, including weekends and holidays as needed.
- Open availability, and able to work weekends.
Join us as we strive to create unforgettable experiences for our guests while fostering an engaging work environment for our team!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Grandville, MI 49418 (Required)
Ability to Relocate:
- Grandville, MI 49418: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
