What are the responsibilities and job description for the Hotel Front Desk Manager position at Country Inn & Suites?
Country Inn & Suites is looking for a Front Desk Manager to join our team. We are looking for a team player who is eager to learn and wants to work in a fun yet always guest first atmosphere.
Overview:
The Front Office Manager is responsible for assisting the GM in the front office and guest service operations of the hotel. This role is a leader within the team and an ambassador for the hotel, which entails providing strong leadership and strategic planning with all departments in support of our service culture and the understanding that if a shift needs covered for front desk it is the responsibility of the front desk manager to make sure the shift is covered. Must be able to work any shift and be open to the possibility of overtime when shifts need covered.
Responsibilities:
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
- Oversee all front office operations in the absence of the General Manager.
- Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Respond to brand Guest Alerts for resolution as needed.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
- Ensure front office supplies are fully stocked, and inventory is maintained.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Perform other duties as requested by management.
Skills:
- Excellent customer service skills
- Ability to work well under pressure with a variety of customers and personalities.
- Ability to remain calm under pressure and handle stressful situations with grace and professionalism.
- Excellent verbal communication skills.
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail.
- Ability to work well with others in a team-oriented environment with a sense of urgency.
- Must be able to follow instructions and be able to follow the business model of the company with a high degree of accuracy.
Job Type: Full-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Grand Rapids, MI 49546 (Required)
Ability to Relocate:
- Grand Rapids, MI 49546: Relocate before starting work (Required)
Work Location: In person
Salary : $16
