What are the responsibilities and job description for the Aesthetics Receptionist position at N2 Aesthetics?
N2 Aesthetics is a luxury medical aesthetic destination dedicated to providing exceptional services to our patients. Our approach is rooted in the belief that beauty is about renewing your sense of self.
Job Overview:
We are seeking a dedicated front office professional with exceptional customer service skills to join our team. The ideal candidate will play a crucial role in patient services, ensuring seamless check-in and check-out processes.
Key Responsibilities:
- Warmly greet patients and manage their daily schedule
- Schedule and manage patient appointments while maintaining an organized daily schedule
- Handle phone calls, emails, texts, and web inquiries with professionalism and efficiency
- Accurately enter and update patient information in electronic medical records (EMR)
- Communicate effectively with patients regarding treatments, products, loyalty programs, and office policies
- Process point-of-sale transactions with accuracy and assist patients with rebooking appointments
- Act as a key holder responsible for closing the office at the end of the day
- Maintain office cleanliness, restock supplies, and manage online orders
- Assist in planning and coordinating patient events
- Participate in training sessions to enhance knowledge of company services and industry trends
- Support special projects and additional administrative tasks as needed
What We're Looking For:
- A positive attitude and warm, welcoming presence
- A professional demeanor with a strong focus on customer service
- Excellent verbal and written communication skills
- A team player who is reliable, proactive, and detail-oriented
- Ability to multitask and stay organized in a fast-paced environment
- A forward-thinking mindset with a passion for continuous learning
Qualifications:
- Minimum 3 years of experience in a medical, plastic surgery, or MedSpa setting
- Strong customer service background with a focus on high-end patient care
- Prior experience handling front desk operations, scheduling, and patient communication
- Experience with IntakeQ EMR is a plus
