Outreach Specialist - WDI

Join NADAP’s exciting new Workforce Development Initiative in Hempstead helping Nassau County residents build careers!

Do you want to help make a positive change in other people’s lives? Be a part of our dedicated team of professionals making a real difference by helping people find the right path to education, training, and employment to support their independence and stability in recovery.

What we offer:

• $3K sign-on bonus
• Meaningful and impactful work in the community
• Comprehensive insurance benefits
• 401k plan with match
• 35 paid days off each year
• Tuition reimbursement and much more!

Position Objective:

Identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to NADAP Workforce Development Initiative. Conduct presentations to treatment program staff and clients to explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I9 documents into online database and complete client intake forms.

Essential Functions:

• Identify new partners and maintain existing ones to increase program referrals and intakes. Complete 810 presentations per month both virtually and in person that result in the required number of program referrals and intakes.
• Educate clients, community organizations, and substance use treatment programs about NADAP’s services through in person, phone and email outreach.
• Provide clients with a clear explanation and understanding of the WDI program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month. Collect and scan all I9 documents.
• Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed.
• Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities. Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress. Serve as the primary point of contact with referral partners to provide and obtain client updates.
• Maintain detailed, accurate and timely case notes regarding client progress into electronic database.
• Log completed presentations in Credible and ensure that client documents are uploaded. Case notes must reflect all client interactions and outreach attempts. Review incoming emails and phone calls daily to ensure that all potential referrals are captured.
• Follow up with referral partners and clients who do not provide the required documentation to complete the intake. Try to reengage them into the program. Outreach should be conducted via phone, email and text message.
• Assist clients with removing barriers to enrollment including resources for obtaining replacement ID's, social security cards including free cell phone services.
• Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals.
• Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners.
• Review incoming emails and phone calls to ensure that all potential referrals are captured. This position requires attention to detail, strong organizational skills, and thorough follow-up. Coordinate with other WDI team members in various capacities including active participation in weekly meetings to discuss client progress, assist Job Developers and Retention Specialist to communicate with clients as needed.
• Attend and participate in meetings, staff development sessions and in-service training as assigned.
• Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
• May be assigned other tasks and duties reasonably related to their job responsibilities. Performs other duties as assigned.

Educational Requirements:

• High School Diploma required with at least 1 years related work experience in employment services.

Skills and/or Experience Required:

• Working in an automated on-line system, demonstrates proficiency in use of applied information technology and on-line database systems; demonstrated keyboarding speed proficiency and accuracy preferred for a paperless case management system.
• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required.
• Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills.
• Excellent organizational skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Effective problem solving and interpersonal skills.
• Bilingual in Spanish preferred.
• Basic computer software literacy and computer usage experience.

Salary: $50,000-$55,000 plus $3,000 sign-on bonus

About Us:

NADAP’s Workforce Development Initiative (WDI) provides Nassau County residents with vocational options including connections with job training and education programs to meet career goals and pre-employment preparation, job placement, and work supports. Program participants are job ready and have been personally affected by substance use.

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.