What are the responsibilities and job description for the Outreach Coordinator position at NADAP?
Overview
Company Description
NADAP is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self-sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. NADAP is dedicated to building a culturally diverse workforce, one that aspires to promote an environment that welcomes and supports diversity, equity, inclusion and affirms equal opportunities for all.Visit us at www.nadap.org
Program Overview:
NADAP’s Health Home Care Coordination program works in partnership with medical and behavioral health providers to align services that promote access to care and enhanced health outcomes for Medicaid recipients with a history or risk of over-utilizing medical and behavioral health services. Using an integrated medical-behavioral health approach, our team conducts face to face and telephonic outreach, provides assessment, intervention, referral, linkage, monitoring and service planning for individuals with complex medical conditions, severe mental illness, substance abuse and long-term care needs. Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs.
Job Title: Outreach Coordinator
Job Summary:
The Outreach Coordinator(ORC) provides written, face to face and telephonic outreach, engagement, enrollment, and orientation services for all referred members while embedded at an offsite location. The Outreach Coordinator will work closely with community-based partners to identify, assess and enroll as many referred clients as possible. The ORC will act as a liaison between organizations by providing training and facilitating relationship development.
Responsibilities
· Provide progressive and meaningful face to face outreach and orientation services for each referred member in order to facilitate Health Home screening, orientation, enrollment, engagement and retention.
· Maintain positive rapport with all affiliated community based partners proactively assist in the identification and troubleshooting of barriers that exist in creating successful relationships with identified vendors through clear communication with direct supervisor(s) off site.
· Enter contact notes documenting all outreach efforts attempted/completed service delivery. Ensure that notes are entered in multiple databases.
· Provide intake and screening for all referred members. Complete all forms as required.
· Ensure that each enrolled member is transitioned to a Care Coordinator.
· Meet monthly target goal of approved enrolled members
· Outreach new Community Based Organizations/Facilities to build potential partnerships
· Completes reports and updates of Outreach responsibilities to Outreach Supervisor and Health Home leadership
· Conducts on-site tabling and Outreach at established partnership sites, community events, etc.
· Operates other related duties as assigned
Qualifications
- Three (3) years of job-related experience working with families and children.
- High school diploma required.
- CASAC/CASAC-T preferred.
- Experience working with families and children.
- Ability to engage clients and diffuse difficult situations.
- Excellent interpersonal, organizational, writing and computer skills.
Salary : $51,000 - $53,000
