What are the responsibilities and job description for the IT Supervisor position at Nan McKay & Associates?

JOB DESCRIPTION

POSITION : IT Supervisor

SUPERVISOR : Assistant Manager or Manager

STATUS : Exempt

SUMMARY :

The position duties include a wide range of activities related to the administration and support of the various software systems, as well a preparing configuring, development, and process documentation. Position is the project owner for systems. In addition, this role involves project management of specific tasks or projects on behalf of the leadership team that supports improved program analysis, improved system use, and innovative and forward thinking IT and systems related projects to create additional efficiency within operations and to meet required operations goals

SUPERVISION RECEIVED AND EXERCISED :

Operates under the direct general supervision of an Assistant Manager or Manager. The IT Supervisor exercises supervision over other IT employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and / or skills required. Other duties may be assigned.

Project owner for equipment and systems
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher-level support (client liaison for IT)
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Assist the development teams with data integration
Assist staff in the use and functionality of our systems of record
Troubleshoot already developed applications and their uses
Document and update Podio workflows as required.
Critically evaluate information gathered from multiple sources
Explain reports and recommendations to multiple audiences
Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Provide regularly training for staff on IT and systems related issues
Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
Ensure regular attendance and punctuality
Perform other duties as assigned

BEHAVIORAL COMPETENCIES :

To perform the job successfully, an individual should demonstrate the following competencies :

Leadership : Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required.

Performance Excellence : Set high standards of performance; pursue aggressive goals and work hard / smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.

Customer Service : Meet / exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication : Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.

Analytical : Synthesize complex or diverse information; collect and research data; and use intuition and experience to complement data.

Quality : Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.

Responsiveness and Accountability : Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Integrity : Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

QUALIFICATIONS :

Intermediate to advanced Excel skills

Problem Solving Skills and analytical skills

Project management skills

System Mapping Process Documentation

A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.

At least one year of work experience that may include internship experiences.

Hands-on experience with Yardi preferred. Experience should include day to day user support and report development.

Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.

Self-motivated and focused, with a positive outlook and excellent organizational skills.

Experience working in a project team-oriented environment.

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