What are the responsibilities and job description for the Heavy Vehicle Parts Local Outside Salesperson position at NAPA?
Position Summary:
The Local Outside Salesperson provide the highest levels of customer service, promoting the entire line of Heavy-Duty products and programs, calling on new and existing customers.
RESPONSIBILITIES
- Establish and maintain good relations with customers by providing courteous, efficient, and professional service
- Work with the Store Manager to provide business planning designed to reach product and sales goals
- Promote entire line of Heavy-Duty products and programs
- Continue to improve and stay updated on Heavy Duty product knowledge by interacting manufacturer's representatives
- Communicates with customers and leads to identify and understand their product or service needs; leverage parts knowledge to identifies and suggests products and services to meet those needs
- Demonstrates the functions and utility of products or services to customers based on their needs
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
- Work with manufacturer's representatives to grow customer knowledge of lines
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
- Provides periodic territory sales forecasts
- Other duties as assigned
QUALIFICATIONS/COMPETENCIES
- Must be at least 18 years of age
- Valid driver’s license
- Prior Heavy-Duty parts background or mechanical inclination is required
- Exceptional customer service and communications skills (both written and verbal)
- Reliable, organized, detailed, and focused
- Two years of related experience and/or training; or equivalent combination of education and experience is preferred.
Position description should not be considered all inclusive. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This position description reflects all essential functions, it does no proscribe or restrict the tasks that may be assigned, and all organizations position descriptions are subject to change at any time.
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