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Automotive Service Lane Manager

Napleton Corporate
Villa Park, IL Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/20/2025

One of Napleton Automotive Group dealerships is looking to hire a Service Drive Manager.

What We Offer :

  • Competitive Pay in the $80,000- $110,000 pay range
  • Career Advancement opportunities
  • Medical, Dental, Vision, PTO, 401K and more

Job Responsibilities :

  • Work with customers to ensure we meet and address all vehicle maintenance needs, exceeding customers' expectations, and company customer metrics
  • Work with the Service Director to help maximize productivity and efficiency of the Service Lane
  • Help coach, train, and develop Service Advisors
  • Write repair orders for customers with full transparency of cost and time estimates, as needed
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

    • Job Requirements :

  • 5 years of high-volume Service Advisor and / or Service Lane Manager experience
  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • 18 years of age or older
  • Valid Drivers' License and an acceptable driving record
  • CDK experience is needed to be considered.

    • We are an equal opportunity employer

    Salary : $80,000 - $110,000

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