What are the responsibilities and job description for the Customer Service Representative Columbus OH position at National Background Check Inc?
POSITION SUMMARY
The Customer Service Representative will be responsible for managing high call volume, sales and customer service / support for NBCI. This person will be fingerprinting and speaking with customers, establish and / or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office.
POSITION STATUS : Full-time
SUPERVISION RECEIVED : Reports to the Director of Sales Support, NBCI
SUPERVISION EXERCISED : None
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES :
CUSTOMER SERVICE / COMMUNICATIONS / SALES
- Excellent attendance
- Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients.
- Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person.
- Greet all customers professionally and with a helpful demeanor.
- Fingerprint and / or drug test all walk-in customers.
- Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.
- Correspond as needed with management to communicate problems, clarify questions and issues.
PROCESSES
TEAMWORK
MINIMUM QUALIFICATIONS :
DESIRED EXPERIENCE :
OTHER INFORMATION :
Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check.
JOB TYPE : FULL-TIME
