What are the responsibilities and job description for the Digital Banking Specialist position at National Cooperative Business Association?
Digital Banking Specialist
- Act as primary liaison post-sale to ensure proper setup and training of all new and existing digital banking clients, with a focus on delivering 100% customer satisfaction.
- Oversee the complete setup and ongoing maintenance of all digital banking products and services, ensuring seamless execution and high-quality results.
- Conduct thorough research and troubleshooting to resolve customer issues efficiently and effectively.
- Prioritize customer training to equip clients with the knowledge and skills needed to maximize their digital banking experience.
- Collaborate closely with team operations to support projects and assignments, driving success and achieving goals.
Minimum Qualifications:
- 3 years of experience in financial services, preferably with a focus on digital banking.
- Proven expertise in digital banking products and services.
- Exceptional customer service skills, with a strong ability to communicate effectively and build trust with clients.
- In-depth knowledge of the payments industry and deposit account servicing.
- Able to multitask and prioritize tasks effectively, with a keen eye for detail.
- Proficient in Microsoft Office suite and well-organized, with a strong work ethic.
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