What are the responsibilities and job description for the Regional Service Manager position at National Express LLC?
About Durham School Services
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service, and positive employee relations.
Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization.
Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
Learn more at nellc.com.
Job Responsibilities
Delivers overall performance and results for the CSC.
Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
Ensures the CSC is a customer-centric team that is focused on building strong and effective partnerships.
Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
Communicates company values, strategies, and objectives in an effort to share information and encourages feedback and input.
Reviews budgets and develops the annual operating plan business review.
Develops short and long-range business plans to increase incremental business, revenues, and margins.
Directs, coaches, and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator, and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
Creates a culture of safety while providing a high quality of service.
Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns.
Meets regularly with school district administrators to review service quality and performance.
Enhances and builds on current customer relationships to ensure customer retention.
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
Other duties as assigned.
