What are the responsibilities and job description for the Database Operations Manager position at National Forest Foundation?
Description
The National Forest Foundation (NFF) is pleased to offer a regular, full-time position to a candidate who will support the Advancement Division’s success by strengthening its operational alignment and functionality.
About the NFF: As the official national partner to the US Forest Service (USFS), the National Forest Foundation was chartered by Congress in 1993. Today, the NFF advances forest resiliency, healthy watersheds and wildlife habitat, and recreation for all by working with communities and organizations across the country. The Foundation has grown significantly in the last few years in programmatic impact, revenue and support, and organizational capacity. NFF leads with impact, deploying roughly 90% of its expenses towards projects and programs across the country’s 193-million-acre National Forest System. NFF is forward-thinking and innovative, with ambitious strategies and goals to advance and prepare forests for a new economy.
Position Function: Charged with managing and optimizing systems and processes to increase fundraising revenue, the incumbent will be responsible for the oversight, management, and integrity of the donor database, including demographic information, gift records, market analysis, and research. This position must be knowledgeable in nonprofit/fundraising processes and policies. This position is also responsible for training relationship managers across the department and ensuring that the database is optimized to support their strategies and steward their donors. Other duties will include designing dashboards, reports, queries, and mailing lists; leading special database projects; developing and documenting policies and procedures; and ensuring the timely implementation of the gift processing and acknowledgment process. Reporting directly to the newly created position of Director of Advancement Operations, the successful candidate will serve as the primary liaison with the Finance Team, collaborate closely with the CRM Administrator, and manage key consultant relationships, including the caging, CRM, and other related third-party vendors.?
Position Duties And Responsibilities
Database Management, Operations and Reporting
Compensation: The NFF offers competitive compensation and benefits. The salary range for this position is $74,000 with the ability to grow to $99,000 and above. There are considerations for locality adjustments, based on the successful applicant’s work location.
Benefits: NFF is proud to offer our staff:
The National Forest Foundation is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a wide range of perspectives strengthens our organization and aligns with our dedication to creating and maintaining a resilient National Forest system that is as rich in diversity as the communities where we live and work.
Requirements
Education and Qualifications: The ideal candidate will possess many of the following professional and personal skills and qualities:?
The National Forest Foundation (NFF) is pleased to offer a regular, full-time position to a candidate who will support the Advancement Division’s success by strengthening its operational alignment and functionality.
About the NFF: As the official national partner to the US Forest Service (USFS), the National Forest Foundation was chartered by Congress in 1993. Today, the NFF advances forest resiliency, healthy watersheds and wildlife habitat, and recreation for all by working with communities and organizations across the country. The Foundation has grown significantly in the last few years in programmatic impact, revenue and support, and organizational capacity. NFF leads with impact, deploying roughly 90% of its expenses towards projects and programs across the country’s 193-million-acre National Forest System. NFF is forward-thinking and innovative, with ambitious strategies and goals to advance and prepare forests for a new economy.
Position Function: Charged with managing and optimizing systems and processes to increase fundraising revenue, the incumbent will be responsible for the oversight, management, and integrity of the donor database, including demographic information, gift records, market analysis, and research. This position must be knowledgeable in nonprofit/fundraising processes and policies. This position is also responsible for training relationship managers across the department and ensuring that the database is optimized to support their strategies and steward their donors. Other duties will include designing dashboards, reports, queries, and mailing lists; leading special database projects; developing and documenting policies and procedures; and ensuring the timely implementation of the gift processing and acknowledgment process. Reporting directly to the newly created position of Director of Advancement Operations, the successful candidate will serve as the primary liaison with the Finance Team, collaborate closely with the CRM Administrator, and manage key consultant relationships, including the caging, CRM, and other related third-party vendors.?
Position Duties And Responsibilities
Database Management, Operations and Reporting
- Collaborate with the IT team to oversee the maintenance and optimization of the CRM/donor database, including managing data entry processes, generating reports, and leveraging data analytics for strategic insights.
- Prioritize data integrity, accuracy, and security.
- Oversee the integration of various technology systems that support fundraising, including online donation platforms, financial software, and CRM systems. Ensure that these systems are optimized and work seamlessly together.
- (Potentially) lead the identification, selection, and implementation of a new CRM/donor database.
- Collaborate with Finance to reconcile gift records, manage grants, and ensure compliance with financial regulations.
- Ensure that all fundraising activities comply with legal, ethical, and regulatory standards, including tax laws, data protection regulations, and donor confidentiality agreements.
- Team Collaboration and Stakeholder Management.
- Maintain strong relationships with internal stakeholders including the Advancement, Conservation, Marketing and Communications, and Finance teams.
- Maintain strong relationships with external vendors.
- Ensure smooth data coordination and data communication across departments to support fundraising efforts.
- Prepare reports for fundraising teams, executive leadership, and board.
- Develop and implement strategic plans for fundraising operations, ensuring alignment with organizational goals. This includes overseeing the infrastructure for donor management, data analytics, and gift processing.
- Support all aspects of fundraising operations, including donor services, database management, and compliance. Foster a collaborative and efficient work environment.
- Continuously assess and improve operational processes, leveraging technology and best practices to increase efficiency and effectiveness in fundraising operations.
- Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of fundraising operations. Use data-driven insights to inform decision-making and strategy adjustments.
Compensation: The NFF offers competitive compensation and benefits. The salary range for this position is $74,000 with the ability to grow to $99,000 and above. There are considerations for locality adjustments, based on the successful applicant’s work location.
Benefits: NFF is proud to offer our staff:
- Medical and dental insurance paid at 75% by the organization for you and any dependents.
- Vision insurance paid at 50% by the organization for you and any dependents.
- Health savings account (HSA) with employer contributions between $1,878-$3,750 per year, predicated on coverage type.
- Generous paid time off ranging from 35-45 days of combined vacation, sick, personal leave, and holidays.
- Family & medical leave for up to sixteen (16) weeks with up to four (4) weeks paid.
- 403(b) retirement plan with a 5% employer match after one (1) year of service.
- Healthcare and dependent care flexible spending accounts (FSA).
- Basic life and AD&D insurance at no cost, with voluntary life insurance options.
- Short-term and long-term disability insurance at no cost.
- Employee assistance program (EAP) at no cost.
- Professional development reimbursement for up to $1,000 per year.
The National Forest Foundation is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a wide range of perspectives strengthens our organization and aligns with our dedication to creating and maintaining a resilient National Forest system that is as rich in diversity as the communities where we live and work.
Requirements
Education and Qualifications: The ideal candidate will possess many of the following professional and personal skills and qualities:?
- 7 years of relevant experience managing CRM systems and leveraging technology to grow philanthropic goals
- Bachelor’s degree in a related field required; equivalent experience considered in lieu of
- Highly data fluent along with technical proficiency with systems integration and IT
- Strategic and systems-level thinking, project management, and a deep understanding of fundraising processes
- Financial management, budget planning, and understanding of nonprofit accounting principles; Knowledge of nonprofit law and compliance.
- Process improvement, innovation, and familiarity with the latest technology and tools in nonprofit fundraising
- Communication, relationship building, and the ability to work collaboratively across teams
- Proficiency with data entry, data analysis, and reconciliation; Results-oriented.
- Strategic, hardworking, and self-motivated; able to work with a degree of flexibility and without regular supervision
- High integrity and commitment to excellence, along with superb organizational skills and keen attention to detail
- Genuine enthusiasm for and commitment to the complementary missions of NFF and the USFS.
- Experience and success serving as a subject matter expert for donor centric relationship databases.
- Ability to prepare and deliver digital relationship management software training to staff
- Demonstrate ability to provide management oversight, leadership, and direction with meaningful supervisory experience.
- Strength in developing a case for support along with strategic and innovative fundraising plans; strength in executing against those plans to achieve goals and objectives.
- Ability to organize, manage and optimize data inputs and outputs for appropriate assessment of donor centric planning while working with cross-functional teams.
- Ability to communicate data to staff with limited data experience and knowledge.
- Travel 20%-25% expected
Salary : $1,878 - $3,750
