IT Office Operations Manager

National Journal is hiring an IT Office Operations Manager. In this role, you will be responsible for overseeing the seamless integration of technology and office operations to ensure a productive and efficient work environment. Reporting directly to the Chief Administrative Officer (CAO), you will play a critical role in managing IT infrastructure, coordinating office technology needs, and providing technical support to staff members. Your primary objective will be to optimize IT resources and processes to enhance productivity and support the company's overall goals.

National Journal is a premier research and insights company committed to helping organizations effectively navigate Washington. Best known as one of Washington’s most trusted media brands for nearly 50 years, our expertise is unmatched with teams of specialists dedicated to government affairs, communications, and political research, in addition to exceptional journalism. Our mission is to equip the thousands of government and business leaders in the nation’s capital with the intelligence, insights, and connections they need to save time, increase efficiency, and deliver success.

Join our team at National Journal and be part of a dynamic and forward-thinking organization dedicated to driving positive change in Washington. As an IT Office Operations Manager, you will play a crucial role in optimizing IT resources and processes to support our mission of providing indispensable insights and support to leaders in the nation's capital.

Key Responsibilities:

• Oversee the management and maintenance of IT infrastructure, including hardware, software, networks, and telecommunications systems. Ensure systems are up-to-date, secure, and operating efficiently.

• Serve as the primary point of contact for office technology needs, including computer hardware and software, peripherals, and digital communication tools. Coordinate with vendors and internal stakeholders to procure, install, and maintain technology assets.

• Provide technical support and troubleshooting assistance to staff members on IT-related issues, including hardware and software problems, network connectivity issues, and system errors. Ensure timely resolution of technical issues to minimize disruption to operations.

• Implement and enforce IT security policies and procedures to safeguard company data and systems from cybersecurity threats and breaches. Ensure compliance with relevant regulations and standards, such as GDPR and HIPAA.

• Manage IT projects and initiatives, from planning and implementation to monitoring and evaluation. Coordinate with cross-functional teams to ensure projects are completed on time and within budget.

• Manage relationships with IT vendors and service providers, including negotiating contracts, overseeing service agreements, and evaluating vendor performance. Ensure vendors deliver high-quality services that meet the company's needs and standards.

• Maintain accurate records of IT assets, including inventory tracking, asset allocation, and disposal. Conduct periodic audits to ensure compliance with asset management policies and procedures.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field is required.

• Minimum of 3-5 years of experience in IT management or related roles, with demonstrated expertise in office technology operations and support.

• Proficiency in IT infrastructure management, including hardware, software, networks, and telecommunications systems. Experience with cloud computing, cybersecurity, and ITIL best practices is desirable.

• Strong project management skills, with the ability to plan, execute, and manage IT projects from inception to completion. Experience with Agile or Scrum methodologies is a plus.

• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders. Ability to convey complex technical concepts in a clear and concise manner.

• Creative thinking and resourcefulness in problem-solving, with an ability to identify and address IT issues in a timely and effective manner.

• Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve common goals. Experience leading cross-functional teams is preferred.

• Flexibility and adaptability to changing priorities and technology trends, with a willingness to learn new skills and technologies as needed.

• Proven track record of building new initiatives from conception to execution, showcasing an entrepreneurial mindset.

• Demonstrated prodigious work ethic and a spirit of generosity, coupled with the ability to work both independently and collaboratively within a team environment.

• Active contributor to a diverse and inclusive workplace, fostering an environment where all individuals feel valued and respected.

Employment Type: Full-time

Compensation: The salary for this role is $60,000-$80,000 annually dependent on experience

Location: This job is based in Washington, DC. National Journal operates on a hybrid schedule, with employees required to be in the office every Tuesday, Wednesday, and Thursday.

About Us

Across National Journal, generally, the firm looks for two “pillar gifts” in you, and everyone else.  In all of us, these are more aspirational than actual, but they are central in our intentions –

• Force of Ideas: At the center of National Journal’s work are the ideas within our work. We believe that ideas—the good and not—have consequences. Our ultimate objective is to bring rigor, insight, and intellectual honesty to the goal of separating the bad from the good, and giving voice, argument, and flight to maintaining the latter.

• Spirit of Generosity:  National Journal seeks in its ranks a spirit of generosity: a natural disposition in each colleague toward service and selfless conduct. Our writing should be cut from the same cloth—critical on the merits, but informed by charity and forbearance in measuring motive and personal character.

National Journal is an Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Salary : $60,000 - $80,000