What are the responsibilities and job description for the Customer Care Team Member position at National Marketing?
We are seeking a skilled and empathetic Customer Care Team Member to join our team at National Marketing. As a member of our customer-facing department, you will be responsible for providing exceptional service to our clients through various channels, including phone, email, and chat.
Your primary responsibilities will include responding to customer inquiries, resolving issues, and maintaining accurate records. You will also be required to generate reports, perform data entry tasks, and participate in ongoing training and development programs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Generate reports and perform data entry tasks
- Maintain accurate records and databases
What We Offer
- A competitive hourly wage
- A comprehensive benefits package, including health insurance and 401(k) matching
- Ongoing training and development opportunities
- A collaborative and supportive work environment
