Customer Service Manager

Position Summary

• Work with sales and engineering departments to insure proper applications methods are followed and to support same with proper documentation.
• Review pump requirements, including some specifications, and submit quotations to customers as required.
• Prepare documents for proper quotation presentation.
• Oversee and prepare the conversion of the quotation to a sales order upon award of contract from the quotation.
• Work with Engineering, Production, Purchasing and Sales to ensure proper handling of sales orders until completion.

Essential Duties and Responsibilities

• Review customer requirements and apply National Pump product to the applications.
• Prepare and submit priced quotations and submittals as required.
• Provide technical support and provide answers to Representatives, Distributors and Customers via phone and/or email.
• Understand and apply all aspects of proper engineering applications to general pump specifications.
• Provide written technical data instructions to Engineering related to information needed to process orders.
• Develop, update and conduct customer training on specific product related subjects.
• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures
• Communicate with customers and within National Pump concerning all applications.
• Operate several software programs to present technical data, such as Microsoft Office Excel, Word and PowerPoint.

Minimum Qualifications (Education, Training, Experience, Skills)

• Bachelor's Degree or comparable experience
• 1-2 years in municipal/industrial markets.
• 3-5 years of proven management experience in the manufacturing industry
• Experience working with associates on plant floor and other departments (Purchasing, Engineering, Accounting) to ensure customer orders and requests are met on a timely basis.
• Proficient in use of PC's and computer software programs.
• Excellent communication skills and phone manners.
• Strong analytical and problem solving skills.
• Ability to develop a good and proven working knowledge of vertical turbine pumping equipment.

Physical Demands and Work Environment

• Work is typical office environment.
• Candidate must be capable of regular office hours at a desk, in an office, on the shop floor, in front of a computer, and on the telephone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Glendale, AZ 85303 (Required)

Ability to Relocate:

• Glendale, AZ 85303: Relocate before starting work (Preferred)

Work Location: In person