Service Manager

Job Description

National Trailer Source®, is the premier horse and livestock trailer dealership chain in the United States. We’re focused on giving our customers the very best trailer buying experience possible, from sales to service, to financing and nationwide delivery, now and for generations to come. We have 10 locations across Texas, Oklahoma, Kansas, Arizona, Florida, and Arkansas.

National Trailer Source is hiring a Service Manager in Training for future growth. We are seeking individuals with experience in Leadership and Service & Parts. These individuals must have a strong work ethic, commitment to driving results, and driven to deliver excellence in customer experience.

When it comes to our team, we offer employees competitive pay, personal time off, medical insurance, a fun team-oriented work environment, and a generous employee discount program with our sister company NRS, which offers tack, feed, apparel, home décor, hats and much more!

Summary:

The Service Manager leads Service Writing, Parts Department and all Service Department personnel in the daily service operations. The Service Manager will be responsible for accurate and timely communication with customers, shop efficiency, and parts sales and inventory control.

Essential Functions

• Responsible for the daily operation of the dealership, including managing staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
• Plan and establish processes to control expenses.
• Handles resolution of customer complaints regarding service.
• Assist in the development of revenue and profit goals, and headcount requirements for budgeting purposes. Provide feedback on annual operating budgets.
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.
• Maintain operating facilities in clean, orderly, and safe condition.
• Supervise Daily Workflow (workload, resources, and equipment processes).
• Support and communicate regularly with the Sales Teams

Competencies

• Strong work ethic with a team-oriented attitude
• Ability to work independently.
• Strong organization and business administration skills
• Excellent verbal and written communication skills
• Ability to confront and resolve difficult employee and customer service situations

Required Education and Experience

• High school diploma or the equivalent
• Bachelor Degree in Business preferred
• Ability to effectively communicate verbally and in writing
• General knowledge of parts and vehicle mechanical operations
• Preferred two years of experience in a RV, auto or boat dealership
• Specific industry experienced desired or an equivalent college degree.
• Minimum of 3 to 5 years of experience managing teams.
• Proficiency in Microsoft Office programs including Excel, Word and Outlook
• Experience using computer systems and software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This role requires the ability to walk, stoop, sit, stand, climb stairs, bend and lift up to 50 lbs.

Position Type/Expected Hours of Work

This is a full-time position with typical schedule of Monday to Friday. Hours may vary according to the needs of the business and Saturdays may often be required.

We offer:

• Competitive salary based on experience, skill set and location volume and size.
• PTO (paid time off) for full-time employees
• Health, dental, and vision insurance for full-time employees
• Generous employee discount program with the NRS store (including tack, feed, apparel, home décor, boots, hats, and much more)

Job Type: Full-time

Job Type: Full-time

Salary: $40,000.00 base salary plus commission

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Fort Scott, KS: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000