What are the responsibilities and job description for the Chief Revenue Officer - Contact Center position at National Van Lines?
Role Overview:
The Chief Revenue Officer - Contact Center will be responsible for the overall revenue growth and development of our contact center operations. This includes leading a team of inside salespeople and appointment setters, ensuring sales and appointment-setting goals are achieved while delivering exceptional customer service.
Key Responsibilities:
- Develop and implement comprehensive sales strategies to drive business growth and achieve organizational objectives.
- Evaluate and implement technology solutions to enhance contact center operations and customer interactions.
- Streamline processes and workflows to improve efficiency and sales.
- Prepare and present sales forecasts, reports, and performance metrics to senior management.
- Work closely with other departments to ensure alignment of contact center initiatives with overall business strategies.
Qualifications:
- Bachelor's degree in business administration or a related field.
- 10 years of experience managing inside sales and appointment setters with a focus on sales and appointment-setting excellence.
- Strong understanding of contact center metrics, performance management, and customer engagement strategies.
- Excellent leadership, communication, and interpersonal skills.
