Service Coordinator

Overview:

This position works closely with Customer Service, Logistics, and Warehouse departments to facilitate the repair of equipment while maintaining constant communication and strong vendor relationships.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Coordinate all rental equipment service and repair requests with Nationwide warehouse locations -

• Prioritize repairs utilizing in-house repair technicians, OEM’s, and third-party repair centers
• Purchase and maintain inventory of repair and spare parts
• Prepare replacement parts requests from inventory and coordinate shipment to offices in need
• Identify and condense parts/accessories within assets in maintenance to remove as many assets as possible
• Communicate equipment service status to Customer Service and Logistics departments
• Update and maintain internal software systems
• Monitor deliveries and any past due shipments
• Build and maintain strong relationships with vendors and manage their performance
• Assist Accounting Department with Purchase Order/Invoice research as needed

Organize and maintain all service and repair parts inventory and service area –

• Maintain appropriate spare parts inventory
• Receive and stock parts orders
• Conform to 6s standards

Work as part of equipment repair team –

• Assist with basic repair work that includes troubleshooting or logistically moving parts from one office location to another.

Competencies:

• Excellent customer service communication skills
• Provide clear and concise verbal and written communication that facilitates mutual understanding among all parties.
• Strong data entry skills
• Strong problem solving skills
• Professionalism – ability to work effectively in team-based environment
• Strong time management skills
• Web Research & Information Management Skills
• Strong Microsoft Office and Excel proficiency
• Systematizing skills
• Detail oriented
• Analytical thinking

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

Walk, sit, stand, bend, lift, and move continually during work hours. Is subject to lifting over 10 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Work hours are 8AM to 5PM Monday through Friday with a one-hour unpaid lunch break. Occasional evening and weekend work are required as job duties demand.

Travel:

Travel may be required for this position as mandated by the needs of the 8 Nationwide locations which may include out-of-area and overnight travel.

Required Education and Experience:

• 1 years of A/V gear equipment experience or related field
• 1 years experience in inventory management
• Data collection experience

Preferred Education and Experience:

• 2 years of purchase contract experience
• 2 years inventory management experience
• 2 years of Oracle or SAP business operating system experience
• 1 years of A/V gear equipment experience or related field
• Associate’s degree in a Business related field

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $25 - $27