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DESCRIPTIVE STATEMENT
OF POSITION:
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Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers, staff, and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues, maintaining technology inventory, and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.
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RESPONSIBILITIES:
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Technical Support & Troubleshooting
- Provide first-tier technical support for staff, students, and administrators on hardware, software, and network-related issues.
- Troubleshoot fundamental issues with desktops, laptops, iPads, Chromebooks, and other classroom technologies such as projectors and printers.
- Assist users with installing and configuring standard software applications and operating systems (Google Workspace, Apple OS, Microsoft OS).
- Record, track, and document all help desk tickets using the district’s self-service ticketing system to ensure accurate tracking and timely resolution.
- Escalate complex issues to Level II or higher IT support staff as necessary.
Technology Setup & Maintenance
- Assist with setting up and configuring new hardware and devices, including desktops, laptops, mobile devices, and peripherals.
- Maintain and update the inventory of all technology equipment used throughout the district, ensuring accurate records of hardware, software, and loaner devices.
- Set up new staff and student accounts and provide them with appropriate technology and access to district resources.
- Help manage and track student devices, ensuring they are properly assigned and returned in a timely manner.
User Support & Classroom Assistance
- Provide in-classroom technical support, ensuring that teachers have fully functioning technology tools to support instruction.
- Offer basic training to staff and teachers on the use of technology tools and software, helping them resolve minor issues independently.
- Assist with routine maintenance of technology equipment, including cleaning, updating software, and troubleshooting minor network issues.
Collaboration & Teamwork
- Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations.
- Provide coverage for the help desk and support other areas of IT as needed, especially during peak times such as the start of the school year.
- Assist in the execution of district-wide technology projects, including device rollouts and upgrades, under the direction of higher-level IT staff.
Additional Responsibilities
- Support after-hours events or projects as needed, including school events requiring technology setup.
- Perform any other responsibilities the Director of Technology or Designee assigns to support the district’s technology needs.
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QUALIFICATIONS:
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- Basic knowledge of technical support and troubleshooting for desktops, laptops, mobile devices, and networks.
- Familiarity with Google Workspace, Apple OS, Microsoft OS, and basic educational software platforms.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.
- Willingness to learn and grow, with a strong interest in building technical skills and gaining experience in an educational IT environment.
- Ability to multitask and stay organized in a fast-paced environment with competing priorities.
- Strong time management and organizational skills to handle multiple tasks effectively.
- Must be able to lift up to 25 pounds and stand for extended periods.
- Previous experience in IT support, help desk roles, or a related field is preferred but not required.
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