Quality Control Specialist

POSITION SUMMARY:

This position is responsible for completing work related to tasks outlined in Annual Contributions Contracts (ACCs) with the U.S. Department of Housing and Urban Development (HUD) as well as asset management functions. Job responsibilities include performing a comprehensive quality control review of work completed by the Voucher, Contract Management, Special Claims, Management and Occupancy Review, Resident Complaint team or Asset Management compliance. Work is performed under the general supervision of the Director of Quality Control.

MAJOR DUTIES AND RESPONSIBILITIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as needed. Temporary modifications to provide reasonable accommodations for a period do not waive any essential functions of the job requirements.

• Conduct quality control (QC) reviews of all work associated with the Annual Contributions Contract ensuring all contractual, HUD, and internal procedures are followed,
• Accurately document the results of all QC reviews in internal systems observing all QC department performance metrics,
• Maintain current knowledge of all department specific processing requirements to include individual and department performance metrics, and current knowledge of applicable federal, state or contractual requirements,
• Assist, as warranted or directed, in the research of regulatory or processing issues, compiling data for reports and other technical documents,
• Adhere to an agreed upon work schedule per the Corporate Telecommuting Agreement and be available via telephone and email during the respective regular business hours
• Travel periodically to attend trainings, conferences, and assist other Field Offices as needed,
• Perform other duties as required by the position to fulfill the obligations of the program contract.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent analytical, critical thinking, and problem-solving skills with the ability to exercise good judgement in determining the reasonableness of actions,
• General knowledge of affordable housing program regulations and requirements; ability to read, and interpret government regulations and internal guidelines and directives,
• Proficient with the Microsoft Office Suite; familiarity with maneuvering through Windows based software, and working in databases,
• Ability to communicate effectively in writing and verbally, with staff, management, and customers (HUD, property owners, management agents, residents, local government officials, the public, etc.),
• Ability to make accurate mathematical calculations, enter and verify systems data with speed and accuracy,
• Ability to work in a fast-paced environment; highly organized and detail oriented with the ability to track multiple tasks, prioritize work and meet deadlines,

PHYSICAL REQUIREMENTS:

• Must be physically able to operate a variety of office equipment including computers, copiers, printers, scanners, telephones, adding machine, etc.
• Must be able to work, move, or carry objects or materials such as files, reports, calculators, pencils, legal pads, etc.
• Visual/hearing ability sufficient to comprehend written/verbal communications in the English language, including the ability to communicate directly and over the telephone and be understood.
• Ability to sit or stand for prolonged periods of time in one general location, during work hours particularly when in the office.

EDUCATION REQUIREMENTS:

Associate Degree required; Bachelor’s Degree preferred with major coursework in business, accounting, finance, statistics or a closely related field of study; three years’ experience analyzing data, and/or preparing reports, particularly for federal, state, or local government programs preferred, or any equivalent combination of education, skills and experience.

ADDITIONAL REQUIREMENTS:

• Possession of a valid driver’s license.
• Ability to be insured under all applicable corporate insurance policies and fidelity bonds.
• Attend the annual all staff meeting unless excused in writing by the CEO or their designee.