What are the responsibilities and job description for the Director Client Strategy position at NAVISYNC?

Strategy Director, Patient Support Services

Navisync, a division of NPG Health, is currently seeking a Director, Patient Support Services.

Reporting to NPG Health’s Chief Strategy Officer, the Director, Patient Support Services is responsible for helping Navisync’s internal stakeholder and pharmaceutical clients with the strategic planning, marketing excellence and innovation, and operational execution needed for all patient support programs. This includes ensuring quality monitoring, compliance with pharmacovigilance requirements, and managing vendor relationships. This role involves creating educational materials, developing communication plans, and collaborating with cross-functional teams to identify and enhance service offerings for patients, providers, and caregivers. This director will also provide training oversight / execution for Patient Access Specialists and monitor customer feedback to implement service enhancements.

Specific Responsibilities :

Drive operational oversight and execution of patient support services vendor contract performance including quality monitoring and service levels.
Create new materials and program websites for field-based employees and HCP office staff.
Identify access challenges and develop programs to optimize service offerings and drive patient pull through.
Develop and execute communication plans ensuring clear communication between Navisync and Pharmaceutical Marketing Strategy partners, as well as Account, Sales, and Field Reimbursement teams.
Collaborate with cross-functional colleagues to optimize education of service programs and resources for sales and field reimbursement teams.
Provide training oversight / execution of Patient Access Specialists, Reimbursement Specialists, and Nurses, focusing on vendor partner staff development.
Monitor and measure customer feedback, internal performance data, and market needs to identify and implement service enhancements.
Collaborate with Legal, Regulatory, and Compliance partners to ensure compliant development and execution of Patient Support Services initiatives.
Support scalable development of launch capabilities, technology, and business processes.
Identify opportunities for business development and expanded services within the existing client base.
Identify and attend industry meetings / conferences to evaluate industry landscape, trends, and offerings.
Follow and assess brand competitor programs as applicable.

Minimum Qualifications :

Bachelor's degree in healthcare administration, Life Sciences, Business Administration, and / or a related field (Master’s degree in these areas highly preferred)

Minimum 5 years of experience in patient support services, healthcare program management, and / or a related field.

Strong background in audit readiness, governance, and compliance.

Excellent project management and leadership skills, with the ability to manage multiple projects simultaneously.

Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

Familiarity with regulatory requirements and industry standards related to REMS and patient support services.

Core Competencies :

Proven ability to lead, motivate, influence, and coach teams.

Strong verbal and written communication skills with the ability to influence and collaborate in a complex environment.

Strong communication skills with the ability to clearly convey information to clients, demonstrating strong listening and questioning skills.

Experience with data management, reporting, and digital healthcare tools is an asset.

Strong analytical skills with the ability to approach issues from multiple perspectives and summarize data to draw conclusions.

Data and insights driven decision-maker; able to distill large amounts of data.

Ability to multitask and prioritize to deliver results within timelines.

Strong sense of urgency, personal commitment, and ownership over work.

Experience with systems and process improvement and implementation.

Curiosity and willingness to challenge the status quo.

We offer a competitive compensation package, health benefits / perks, annual bonus, 401(k) plan, and opportunities for growth.

NPG Health is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

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