Solutions Engineer

At Nedap Retail, we’re redefining the retail experience with our cutting-edge iD Cloud platform. Partnering with global brands like Lululemon, Levi’s, and Puma, we empower retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences. As a global leader in RFID technology, our mission is simple: perfect inventory visibility, no waste, no losses.

We are seeking a dynamic and experienced Solutions Engineer to provide technical support to the sales, deployment and customer success team.

As an iD Cloud Solutions Engineer, you will be part of the iD Cloud North American Operations Team. In this role, you will collaborate with our tech team at headquarters in the Netherlands to develop specific products and features. You will play a pivotal role with clients by integrating their feedback, providing technical support, analyzing data, and implementing an innovative iD Cloud proposition. Additionally, you will provide technical support to both the Business Development and Integration teams. You must be able to demonstrate the product clearly and concisely to clients.

What you’ll do:

•  Product and Features Deployment: Collaborate with retailers and the internal technical team to successfully launch Nedap products. Provide expert advice on the iD Cloud SaaS solution to internal and external stakeholders. Analyze retailers’ IT architecture and support API integrations during pre-rollout and full deployment phases.
• Customer-Centric Development: Build strong relationships within clients’ organizations as a trusted advisor. Act as a customer advocate by integrating client feedback into the solution and influencing the product roadmap. Proactively address customer inquiries about product capabilities and features.
• Product Implementation: Lead and support clients through the successful integration of Nedap solutions into their processes. Oversee end-to-end testing, including data transfer and integrity, network and hardware connectivity, and solution optimization to ensure seamless implementation. Train and support client champion users, IT helpdesk teams, and ecosystem partners to ensure long-term success.
• Performance Analysis and Reporting: Generate and translate analytical reports for internal product teams and client stakeholders, providing actionable insights into solution performance. Assess and optimize system performance within the client’s IT landscape, offering recommendations to improve efficiency and scalability.
• Continuous Improvement: Identify and implement best practices to optimize the iD Cloud solution, driving continuous improvements and ensuring the highest level of client satisfaction. Develop scalable solutions by documenting knowledge and best practices across projects, ensuring consistent quality and efficiency.

What We’re Looking For:

• Technical Skills: You must have the ability to configure hardware, software, and network requirements for projects. Advanced technical problem-solving skills are essential, allowing you to anticipate and troubleshoot system, architecture, or integration challenges before pilots or rollouts. You should also be able to suggest changes and design alternative solutions as needed. Proficiency in data analysis using Excel is required, and experience with JavaScript and/or Python is highly desirable.
• Project Management and Cross-Functional Collaboration: Proven ability to independently plan and manage multiple complex projects simultaneously. You must have the ability to coordinate cross-functional teams to achieve common objectives and ensure smooth execution of all project phases.
• Communication Skills: A strong customer-facing demeanor is a must, along with excellent written and verbal communication skills. You should have strong technical presentation skills, effectively engaging stakeholders and translating complex solutions into accessible concepts.
• Self-Drive and Entrepreneurial Mindset: A hands-on, agile, and solution-oriented approach is essential for thriving in a fast-paced environment. You should exhibit independence and a "go figure it out" mentality, demonstrating the ability to maximize customer satisfaction and drive innovative solutions with minimal oversight.

What You’ll Bring:

• Education: Bachelor in Computer Science or Software Engineering preferred
• Experience: 2-3 years of work experience in Information Technology[DH1] .Good knowledge and working experience in computer networking (TCP/IP, routing, HTTP(S) REST APIs).
• Requirements: This is a hybrid role based in Burlington, MA, requiring in-office presence 2-3 days per week. Domestic and international travel (30-40%) is required, including trips to our headquarters in the Netherlands. Candidates must hold a valid U.S. driver’s license and be eligible for U.S. employment.

Prolonged Desk Work: Extended periods of sitting at a desk and working on a computer, requiring good posture and ergonomic practices. Lifting Requirements: Must be able to occasionally lift and carry items weighing 15-20 pounds.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Life, LTD and STD insurance coverages 
• Flexible work hours and remote options
• Paid time off (PTO) and parental leave
• A professional environment that supports personal and professional growth. “First People, then Technology”

Salary range based on experience level and location is estimated to be in the range of $115,000-130,000.

Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive.

Salary : $115,000 - $130,000