Analytical Field Specialist

Are You? Ready to use your skills to drive and lead the team to success? Hungry to always find a better way of doing things? Thrilled about working for a global industry leader in its mission to shape the future for clean air?   At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production.   Job Summary: Neo Monitors Corporation, a Nederman company, provides the preeminent TDLAS in the analytical industry. Neo Monitors has begun operations in the U.S. and has an opening for Service Specialist to support our TDLAS product and associated integrated sample systems. This Analytical Field Specialist is responsible for managing all aspects of field service support and customer relationship management to be the face of Neo Monitors Corp. The successful candidate will provide complete services on TDLAS, sample systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Neo Monitors Corp. by serving the customer in refineries, chemical, power generation, etc. sites within North America and occasionally internationally, and be eager to drive growth. Main Tasks and Responsibilities: Perform in house services such as: Troubleshooting Calibration/Validation with gas standards Bench repair Electronic evaluations and replacement Software updates Optical alignments ESD awareness Perform on-site installation, repair, maintenance, qualification, and validation of NEO Monitors TDLAs and supported equipment when necessary and based on skill/performance level after training and bench repair work. Must be client-focused, while occasionally working in conjunction with other project and sales groups. Must be proficient with the use of customer management software to track service calls, manage parts and inventories, and complete job tasks. Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer Work schedule may include weekend coverage Other duties may be assigned   Minimum Qualifications: High school diploma, Bachelor’s degree, or military/equivalent experience required. Five or more years hands-on experience as an analytical or electronic Service Technician/Specialist/Engineer, particularly working with analytical instrumentation, or 5 or more years relevant experience in electronic repair, calibration, and testing Effective communication skills and ability to establish good customer rapport are essential Ability to prioritize service requests and produce clear and concise documentation Ability to work independently within a customer location Ability to work a flexible schedule when necessary Must be available to travel overnight up to 50% Physical requirements and essential functions : Ability to safely lift 50 lbs. with assistance on occasion. Ability to safely lift and carry 25-30 lbs. continuously throughout the day   Ability to bend, squat, stretch, and reach on a daily basis in a service function Maintain a valid driver’s license and safe driving record Qualify and maintain TWIC, Passport, safety council, and equivalent credentials Maintain expense reports Ability to read and ascertain electrical drawings and schematics Understanding of temperature, pressure, flow, velocity in a process environment   Preferred Qualifications: Hands-on experience with TDLAS and other analytical/electronic technologies Overall operational knowledge of plant operations Trustworthy, honorable and disciplined Customer first mindset Self-starter, self-manager Leader and team player     What we offer is more than just a job… An opportunity to be part of a truly innovative and fast-growing international company. A team-focused work environment where your efforts won’t go unnoticed or unappreciated. Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance.   Applicants for employment are to be considered for employment based on the individual applicant’s qualifications and without regard to race, color, creed, gender, age, disability, national origin, religion, veteran status, uniform service member status, marital status, sexual orientation, citizenship status, genetic information, or on account of membership in any protected category under federal, state, and local laws.