Service Manager

Description

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. 

Our Service Managers oversee the service department in our automotive repair shops, ensuring high-quality vehicle repair and maintenance services while maintaining customer satisfaction. This role involves managing a team of technicians and service staff, overseeing the operational logistics of the service department, and ensuring that all work is completed to a high standard and within a timely manner. This role is a unique blend of technical automotive knowledge with strong leadership and customer service skills.

RESPONSIBILITIES to include, but not limited to:

• Overseeing and providing leadership to the other service technicians.
• Training new or junior technicians on proper procedures.
• Coordinating and managing the workflow in the service area.
• Assigning tasks to other technicians to ensure efficient and timely completion of work.
• Conducting quality control inspections to ensure that all services meet established standards.
• Addressing and resolving any issues or concerns related to the quality of work.
• Handling more complex customer inquiries or issues.
• Providing expertise and recommendations to customers regarding services.
• Ensuring that safety protocols and guidelines are followed by all technicians.
• Conducting regular safety meetings and promoting a safety-conscious work environment.
• Addressing and resolving the more complex technical issues related to services.
• Collaborating with other leads/management to troubleshoot challenging problems.
• Identifying opportunities for process improvement and efficiency in service operations.
• Responsible for implementing new procedures or best practices as appropriate.
• Collaborating with management to provide input on service operations, performance evaluations, and team development.

Requirements

• High School Diploma or Equivalent required, a degree or diploma in automotive technology, business management, or a related field a plus
• ASE Certifications desired with company support and assistance provided
• Extensive experience in automotive repair and maintenance, with a clear understanding of automotive systems and the latest technologies.
• 2-4 years prior experience in a supervisory or managerial role within an automotive service setting, demonstrating leadership, team management, and operational oversight.
• Familiarity with automotive diagnostic software, inventory management systems, and customer relationship management (CRM) tools.
• Understanding of budgeting, financial forecasting, and profitability analysis.
• Ability to lead, motivate, and manage a diverse team of technicians and service staff.
• Strong focus on delivering high-quality customer service, with excellent communication and interpersonal skills to handle customer inquiries and resolve complaints effectively.
• Aptitude for identifying issues, analyzing possible solutions, and implementing effective resolutions.
• Capability to manage multiple tasks, prioritize responsibilities, and ensure efficient operation of the service department.
• Valid driver’s license and acceptable driving record

We offer:

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match