What are the responsibilities and job description for the Customer Service Representative position at NeoLink Services?
Job Description:
- Provide exceptional customer service by responding to customer inquiries promptly and professionally
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers through various channels including phone, email, and chat
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information as needed
- Utilize computerized systems to access and update customer accounts
- Assist in sales efforts by promoting products or services to customers
Experience
- Associate's degree.
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication abilities.
- Excellent problem-solving skills and the ability to present solutions.
- Proficient computer skills with solid keyboarding abilities.
- Ability to multitask and manage a high volume of calls/case load with precision.
- Adaptable to change and eager to embrace continuous improvement.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Shift:
- Morning shift
Work Location: On the road
Salary : $18 - $19
