Business Analyst

Position Overview:

The IFS CRM Business Analyst is responsible for ensuring the effective, best practice-based usage of IFS functionality to support business processes. The Analyst will be highly knowledgeable in IFS Order to Cash functionality and comfortable proposing improvements that assist the sales teams in their daily activities. This position will execute enhancements and small projects and resolve CRM-related end-user tickets.

Essential Duties & Responsibilities:

• Collaborate with business users to gather requirements and design solutions within the IFS Applications suite.
• Conduct workshops and meetings to capture needs, assess current systems, and develop tailored IFS solutions.
• Configure IFS modules for sales and finance to align with client business processes.
• Lead or support the deployment of IFS solutions, including data migration, integration, and end-user training.
• Work with other consultants, developers, and stakeholders to implement IFS modules and ensure cross-functional alignment.
• Address issues, troubleshoot, and resolve any system bugs or user issues before deployment.
• Provide ongoing post-implementation support, troubleshooting, and optimization as required.
• Stay updated on IFS software updates, new features, and best practices to deliver maximum value to clients.
• Maintain an in-depth understanding of functional data held in multiple ERP systems, their functionality, and acceptable uses.
• Create the functional master data structure; register functional data into ERP systems in accordance with that structure; coordinate inputs from a range of core users and ensure consistent principles are applied in all systems and by all core users when creating master data entries.
• Ensure timely updates to core data to maintain data accuracy for business purposes and reporting.
• Provide support and advice to data users, equipping them to maximize the use of available data and data management systems, including support and preparation for supplier reviews.
• Contribute to reviewing existing master data quality, generating new ideas to drive continuous improvement in data quality and/or availability.
• Participate in data cleansing activities in support of ERP systems updates and/or migrations.
• Plan, coordinate, and run scheduled jobs for maintenance of the functional data set, reporting findings, and generating recommendations for improvement.
• Foster an environment where everyone in the team can live the company values.
• Contribute positively to creating an inclusive environment where people feel valued, appreciated, and free to be themselves at work.
• Understand, uphold, and contribute to creating a safety-first culture. Ensure a safe and healthy working environment.
• Develop personal capabilities by participating in assessment and development planning activities, as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Monitor the quality and integrity of ERP data to identify common errors, training, or performance themes, using these as the basis for communication and advice to core system users to improve data management. Identify and address instances of non-compliance.

Education & Certifications:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field with 2 years of relevant experience, or an associate’s degree with 5 years of relevant experience, or 7 years of relevant experience.

Work Experience:

• Experience with ERP/CRM software such as IFS, D365, Salesforce.
• Experience with the IFS CRM module.
• Experience working with development staff to build and enhance custom applications.
• Experience with ERP implementation.
• Experience working with tools such as Azure DevOps or JIRA.

-NOT ALL REQUIREMENTS ARE A MUST

As long as you have 2 or more, please apply and we'll still review your profile.

**IFS Experience IS A MUST***

IF YOU HAVE IFS EXPERIENCE, IT MUST BE LISTED ON YOUR RESUME FOR CONSIDERATION

Skills & Abilities:

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Makes sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Makes good and timely decisions that keep the company moving forward.
• Builds partnerships and works collaboratively with others.
• Anticipates and adopts innovations in business-building digital and technology applications.
• Holds self and others accountable to meet commitments.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Plans and prioritizes work to meet commitments aligned with company goals.
• Learns through experimentation when tackling new problems, using both successes and failures as learning opportunities.

-IN OFFICE

-LOCAL ONLY

-MUST have perm US residency status or appropriate visa status