Dispatcher

Schedules and dispatches workers, equipment or service vehicles to carry materials or passengers. Records information on each call and prepares detailed reports on all activities occurring during the shift. Communication skills and the ability to work under pressure are important.

Job Description

Qualifications : Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.

Ensure that customer s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.

Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.

Visually inspect each driver s appearance to verify that drivers are in proper uniform and have required PPE.

Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.

Other duties as assigned by manager.

Requirements : Effective communication both verbally and in writing.

Excellent telephone and customer service ability.

Math, analytical, and organizational skills with high attention to detail.

Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

Problem solving and critical thinking abilities to solve problems of limited scope.

Strong teamwork skills with the ability to support others in the department and division.

Preferred Qualifications : Prior dispatcher experience preferred.

Knowledge of DOT Hours of Service Regulations and driver logs.

Knowledge of our geographic delivery area.

1. Tell us about the project and day to day responsibilities for the contractor

See job description

2. What are three MUST HAVE skill sets (technical) that are required? See job description

3. What are your top three PREFERRED skill sets (technical)? See job description

4. Soft Skill requirements (team fit / personality requirements)? See job description

5. What are the education and certification requirements (if requirements)?HS Diploma / GED

6. Are there specific companies / industries you d like to see candidates have?

Food Service would be helpful , not required

7. Are there similar job titles that would work for this position? N / A

8. Is this an onsite or remote position?

On site

9. If onsite, please list the location.

6685 Crescent Driver – Norcross GA

10. Is a Supplier Site Visit required? No

11. What will be the interview process?

a. In Person, Phone, or Video

b. How many people will attend the interview? 1 or 2

c. How many interviews will be required?

12. What is the contract length of this position? 3-4 months

13. Is there an opportunity for temp-to-hire? Potentially

14. What is the work schedule? Monday – Friday 10am-630pm – some OT

15. Will travel, over time, or weekends be required for this role? no

16. How would you best describe the team culture?

17. Do union represented employees normally do this work? No

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.