What are the responsibilities and job description for the IT Help Desk Support position at Nesco Resource?
IT Help Desk Support
Are you passionate about technology and love solving problems? Join a cutting-edge company that’s revolutionizing the transportation industry and take your IT career to the next level! This is your chance to grow your skills in a hands-on, fast-paced environment where every day presents new challenges.
What You’ll Do:
- Windows System Support: Provide top-notch technical support for Windows-based systems, including maintenance, updates, and troubleshooting.
- Software Testing & Patching: Conduct software quality assurance (QA) testing and deploy Windows patches to keep everything running smoothly.
- System Monitoring: Analyze database queries to monitor system jobs and identify potential issues before they affect operations.
- Troubleshooting: Assist in debugging production problems, reviewing system logs, and coordinating resolutions to ensure minimal downtime.
- Field Testing: Perform monthly one-day field testing (within a 200-mile radius, no overnight travel), including system diagnostics and device reboots.
- Reporting & Dashboards: Develop dashboards and reports to track system performance and optimize operations.
What We’re Looking For:
- Windows System Support: Familiarity with Windows administration, patch management, event log analysis, and troubleshooting.
- SQL Knowledge: Ability to write basic SQL queries, extract and manipulate data, and troubleshoot performance issues.
- Software Testing: Understanding of functional and regression testing, with exposure to automation frameworks being a plus.
- Problem-Solving: Strong troubleshooting skills to quickly diagnose and resolve production issues.
- Field Testing: Comfort with monthly field testing (one-day trips within a 200-mile radius, no overnights).
- Collaboration & Independence: Ability to work with a small IT support team while also managing individual tasks and projects.
Preferred Skills:
- Linux Administration: Experience with Linux system administration and command-line navigation.
- Reporting Tools: Familiarity with tools like Power BI, Grafana, or SQL Server Reporting Services (SSRS).
- Production System Triage: Knowledge of production system triage, including remote troubleshooting.
- IT Growth Mindset: A strong interest in growing within IT infrastructure, system administration, and support.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
