Collections Specialist

Your opportunity for impact:

We are seeking a detail-oriented and analytical Accounts Receivable Analyst to join our finance team. As an Accounts Receivable Analyst, you will play a critical role in managing the accounts receivable process, analyzing financial data, and ensuring timely and accurate collections. Your expertise will contribute to optimizing cash flow, maintaining strong customer relationships, and supporting the financial stability of the organization. This position will report to the Accounts Receivable Manager.

What your contributions will be:

Account Management:

• Review and monitor aging accounts to identify overdue payments.
• Contact customers by phone, email, or mail to remind them of overdue accounts.
• Maintain accurate records of all communication with customers regarding payment status.
• Verify account details, including outstanding balances and due dates.

Collection & Negotiation:

• Negotiate payment arrangements and settlement plans with clients.
• Work with customers to resolve disputes, ensuring payments are made in accordance with agreements.
• Offer and manage payment terms or extended payment options as needed.
• Follow up with customers regularly to ensure payments are being made on time.

Reporting & Documentation:

• Prepare and maintain detailed reports of collection activities, including customer communications, payments received, and unresolved accounts.
• Generate monthly aging reports and review with management.
• Update internal systems with the latest customer payment status and collection notes.

Dispute Resolution:

• Investigate and resolve customer complaints or discrepancies regarding billing or payment.
• Collaborate with other departments (e.g., billing, CSM, Renewals and Sales) to address issues related to the payment process.

Compliance & Legal Actions:

• Ensure that all collection activities comply with applicable laws and regulations (e.g., Fair Debt Collection Practices Act).
• Escalate accounts to management or legal teams when necessary for legal actions or write-offs.

Customer Service:

• Maintain a professional and empathetic approach while working with customers.
• Address customer concerns and provide guidance on payment options or financial hardship programs.
• Foster long-term relationships to minimize future delinquencies.
• Other duties as assigned.

Required Education and Experience:

• Proficiency in using NetSuite accounting software and Salesforce systems
• High school diploma or equivalent; Associate or Bachelor's degree in finance, Accounting, Business Administration, or related field preferred
• Minimum of 2-3 years of experience in collections, accounts receivable, or a related financial role
• Strong communication and negotiation skills
• Detail-oriented with a strong ability to manage multiple accounts
• Proficient in using collection software and MS Office (Excel, Word)
• Knowledge of credit policies and collection laws/regulations
• Ability to maintain professionalism and diplomacy in difficult situations
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers and stakeholders
• Ability to work independently, prioritize tasks, and meet deadlines

Benefits:

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays