Operations Manager (ITC)

Who We Are

Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms (MMRs) and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.

Netrality offers comprehensive and competitive benefits to our employees, notably:

• Multiple offerings for medical, dental, and vision insurance
• Company-paid life, short- and long-term disability, and AD&D insurance
• Paid parental leave, fertility support, 401k matching
• Employee discount services through our partners savings platform
• $1:$1 company match for all eligible charitable gifts
  
  

Who We Need

The Operations Manager has overall responsibility for the operations side of the property’s Meet Me Room business, including all related infrastructure throughout the building. This position offers the opportunity to work closely with the leadership of our Property Management and Data Center Operations teams.

Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.

Description Of Responsibilities

• Staffing
• Train, and manage site operations team leads, as required
• Ensures group is adequately staffed; Assist People Operations team in reviewing team staffing needs annually
• Monitor and review performance of direct reports and provide objective coaching and counseling to support staff
• Responsible for team training efforts and successful onboarding and integration of new team members
• Disaster Recovery
• Oversee development of appropriate disaster recovery plans and procedures
• Oversee execution of DR plans during and immediately following all emergencies
• Support property to ensure minimal customer impacts
• Standards
• Achieve and maintain SOC 1, SOC 2, HIPAA, and PCI certifications at each property
• Manage ongoing compliance requirements for all certification programs
• Support property to ensure highest level of customer service and resolution of customer concerns on an as needed basis
• Energy Efficiency
• Oversee the ongoing energy efficiency improvements (via both operating standards and capital expenditures)
• Continuously improve PUE by identifying site improvements and process/procedure
• Budgeting / Accounting
• Assist in the development of the annual operating budgets for each property
• Assist in the development of the annual capital budgets for each property
• Review and approve all vendor CAPEX invoices for each property
• Ensure that all expenditures are consistent with approved budgets
• Capital Projects
• Support growth and strategic planning of new MMR spaces within the portfolio
• Support strategic planning and implementation of infrastructure additions
• Manage both property's CCCs to ensure appropriate variances
• Sales Support / Pre-sales engineering
• Support sales and sales engineering in all aspects of sales and customer lifecycle
  

Position Requirements And Desired Skills

• 10 years’ experience in telecommunications and/or colocation facility management as well as strong knowledge of the telecommunications industry (i.e. telecom carriers, networks, inside/outside plant, transport equipment, etc.).
• Bachelor’s degree preferred
• Strong working knowledge of DWDM, Ethernet, IP, and SONET
• Hands-on experience with DC power installation, and fiber optic cable installation termination and testing
• Strong working knowledge of electrical power systems, including utility switchgear, AC and DC distribution, UPS/battery backup systems, diesel generators
• Strong working knowledge of typical colocation facility HVAC equipment
• Experience in administering customer license agreements
• Hands-on experience with infrastructure design and construction, including relay racks, data cabinets, and cable support structures
• Strong analytical, critical thinking, problem solving and organizational skills
• Excellent communicator, confidently articulating complex analysis and solutions both orally and written
• Have a demonstrated track record of accomplishments and promotions in your field
• Be a detail-oriented problem solver, working towards meaningful solutions at all times
• Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
• Ability to work cross-functionally with ease
• Proficient with the Microsoft Office Suite, including Visio and advanced Excel skills.
• Relational database programming (Microsoft Access, SQL Server, etc.) with AutoCAD experience preferred but not mandatory.
• Budget and contract management experience
• Self-motivated, initiative taker
• Highest ethical and professional conduct and integrity
• Adhere to all guidelines and expectations set forth in company’s corporate handbook